CDD Risk Analyst, Customer Onboarding

Adyen is looking for a hands-on CDD Risk Analyst, Customer Onboarding to join our Direct Customer Onboarding team and contribute to the growth and scaling of our customer base in EMEA. In this role, you will onboarding of merchants, including enhanced due diligence, KYC checks, and assessing the anti-money laundering risks, to protect Adyen and our customers. You will be working with a wide range of teams within Adyen, including commercial, compliance, and product to ensure that our customers and understanding of them remain up-to-date and compliant. You are expected to be very detail-oriented, take a risk-based approach, and have the ability to think critically with scalability always in mind, all while maintaining a high caliber work product.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

CDD Direct Customer Onboarding team

What you will do

• End-to-End Onboarding: Manage end to end onboarding flows for enterprise accounts, conducting in-depth due diligence, analyzing complex ownership structures, and ensuring full compliance with regulatory obligations and internal policies.
• Quality & Accuracy: Maintain "first-time-right" quality accuracy across all risk assessments and regional compliance standards as well as regulatory expectations.
• Merchant Communication & Guidance: Act as the primary point of contact for merchants during onboarding, providing clear guidance and internal advice.
• Cross-Functional Collaboration: Collaborate cross-functionally with commercial, compliance, and product teams to balance risk mitigation with business scalability growth, as well as have a critical eye on our own internal processes.
• Risk Escalations: Handle complex risk escalations, providing expert analysis and decision-making on high-risk onboarding scenarios.
• Policy & Standards Alignment: Align local operational procedures with global policy requirements and second-line compliance standards.

Who you are

• 3-6 years of experience in Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), or KYC.
• High sense of responsibility, integrity, and ability to prioritize tasks based on business needs.
• Curious, analytical, and critical mindset with a strong problem-solving orientation and risk-based approach.
• Clear communicator and team player, comfortable navigating ambiguity and tailoring messages for diverse audiences.
• Experience collaborating with commercial stakeholders to navigate discussions while maintaining robust risk standards.
• Experience with policies, procedures, and product teams to identify gaps and enhance processes.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.