E-Commerce Operations Intern
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ABOUT THE BRAND
Our headquarters in Paris and in Amsterdam are home to a highly diverse and driven team of KARL family members that hail from over 35 countries. Together, we aim to create meaningful stories and product concepts that connect to Karl’s world and iconic attributes.
Women’s & Men's ready-to-wear, bags, small leather goods, swimwear and underwear are managed directly from our Amsterdam headquarters, while other categories, including footwear, fragrances, eyewear and more, are developed with best-in-class licensing partners.
E-Commerce Operations Intern — Amsterdam (HQ), North Holland — On-site.
- Internship
- Full-Time
- Start date is November 1st, 2026 with the availability for at least 5 months
- Start date: ASAP
- The internship duration is 6 months with a possibility for extension.
- Available for a minimum of 6 months
Purpose Of The Role
Provide daily support to the E-Commerce Operations team ranging from support with product or stock related queries, data analysis and reporting, supporting process creation and implementation, being in direct contact with internal as well with external stakeholders of Karl Lagerfeld. This is a high impact internship that will enable you to learn about stakeholder management, fashion e-commerce operations and project management.
Key Responsibilities
- Support our external customer care teams with their daily needs
- Provide feedback and analysis of customer interactions
- Coordinate social media customer care
- Assist in the set-up of new customer care processes
- Update key reports on a weekly basis
- Data analysis and reporting on a weekly basis
- Assist with research and benchmarking
- Create customer care training materials
- Assist with other Ad hoc tasks
Skills Education & Experience
- Commerce or business-related studies
- Candidates should be available full time and must be enrolled in a University for the entire internship period
- Proficiency in Microsoft Office - particularly Excel (VLOOKUPS, Pivot Tables)
- Familiarity with Shopify & Gorgias is a big plus
- Previous experience in an E-Commerce customer service environment is a big plus
- Language: fluent in English, both verbal and written, additional spoken languages are a plus
Profile
- Possesses excellent customer service skills
- Able to work independently in a fast moving and international team
- Flexible and adaptable, with a proactive attitude
- Able to prioritize and multitask
- Critical thinking and organizational skills
- Keen interest in process management and improvement
- Experience in Fashion not required
Please note that we can only consider your application if you are enrolled for the full duration of your internship at your school or university. Also, due to Dutch legislation, you have to be in possession of European nationality or studying in the Netherlands.
Why #TEAMKARL? (HQ)
- Opportunity to make an impact
- Working in the heart of Amsterdam
- And exclusive sample sales only for #TEAMKARL
Fashion icon Karl Lagerfeld is globally renowned for his cutting-edge, aspirational and relevant approach to style. Under his creative direction, the KARL LAGERFELD fashion house is rooted in a DNA that’s accessible-luxe and cool; its signature aesthetic combines timeless classics with a modern, rock-chic edge.
KARL LAGERFELD’s portfolio includes ready-to-wear for men and women, childrenswear, bags and small leather goods. Additional…
Fashion icon Karl Lagerfeld is globally renowned for his cutting-edge, aspirational and relevant approach to style. Under his creative direction, the KARL LAGERFELD fashion house is rooted in a DNA that’s accessible-luxe and cool; its signature aesthetic combines timeless classics with a modern, rock-chic edge.
KARL LAGERFELD’s portfolio includes ready-to-wear for men and women, childrenswear, bags and small leather goods. Additional collections include watches, eyewear, footwear, perfumes, candles and fashion jewellery. In 2016 the company launched bridal fine jewellery and KARL LAGERFELD PARIS, which brings Parisian-inspired styles to North America. In 2018, it launched the KARL LAGERFELD X KAIA collection — designed with model-of-the-moment Kaia Gerber — which was the company’s largest collaborative project to date.
KARL LAGERFELD’s expanding network includes over 100 mono-brand points of sale worldwide, plus a premium wholesale presence in Europe, the Middle East and Asia. The global flagship store on KARL.COM reaches 96 countries and reflects KARL LAGERFELD’s expertise in engagement through digital innovation.