Engineering Technician, Field Service 設備助理工程師

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Engineering Technician, Field Service 設備助理工程師

• Early career
• Field support – Service and process
• Full-time
• 10-25%

Job details

Shift work/On call working mode will be required.
Valid driver's license is required for this role.Domestic and International travel of at least 25%~50% will be required for this role.The actual job grade will be determined based on skill set and experience.

Responsibilities:

• Ensure excellent execution of installation and support of hardware issues.
• Ensure the relevance of technical information used by internal and external stakeholders.
• Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
• Additional assigned tasks when necessary.
• Business travel when necessary. ( travel frequency 50% a year)
• Adhere to safety guidelines and industry standards while working on-site, ensuring all activities are compliant with company and regulatory requirements.
• Collect and communicate field data, customer feedback, and equipment performance insights to internal teams for continuous product and service improvement.

Requirement:

• Bachelor degree or above in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related field.
• No prior experience required, but internships or hands-on experience in a related field is an advantage.
• Basic understanding of electrical, mechanical, or automation systems.
• Ability to read and interpret technical manuals, schematics, and engineering diagrams.
• Familiarity with diagnostic tools and software for equipment troubleshooting.
• Customer-focused attitude with the ability to work in a fast-paced, dynamic environment.
• Ability to work independently and as part of a team.
• Willingness to travel frequently and work at customer sites.
• 具備良好的服務態度及中、英文溝通能力（英文具基礎程度），能在快速變動的工作環境中靈活應對。

此職務需配合輪班及 On-call工作安排。 需持有有效汽車駕照。 實際職等將依個人資格條件、專業能力及相關工作經驗評估決定。