Veterinary Software Account Manager (NL)
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Are you a relationship-driven Account Manager with experience managing strategic customers and driving business growth? Do you enjoy working at the intersection of technology, customer success, and commercial strategy?
At IDEXX, we're looking for a Veterinary Software Account Manager to join our growing European team and play a key role in supporting some of our most important corporate and strategic customers.
- Location: Hoofddorp HQ, NL
In this highly visible role, you will act as a trusted partner to veterinary groups and large independent practices, helping them maximize the value of our software solutions while fostering long-term partnerships. You will collaborate closely with cross-functional teams across Europe to deliver exceptional customer experiences, support business growth, and drive successful implementations of new products and services.
What You'll Do
- Serve as the primary day-to-day contact for assigned corporate and strategic veterinary accounts across Europe.
- Build, strengthen, and maintain long-term customer relationships based on trust, collaboration, and business value.
- Support customers throughout their lifecycle, ensuring they achieve their objectives while maximizing adoption of IDEXX software solutions.
- Manage customer escalations and coordinate with internal stakeholders to deliver effective and timely resolutions.
- Partner with Sales, Technical Support, Operations, Marketing, and Product teams to deliver a seamless customer experience.
- Support software implementations, customer onboarding activities, and project delivery across strategic accounts.
- Develop growth plans for existing customers through upselling, cross-selling, and expansion opportunities.
- Assist with contract renewals, pricing discussions, rebate programs, and commercial negotiations.
- Monitor account performance against customer and business objectives and proactively identify opportunities for improvement.
- Manage incoming commercial opportunities from independent veterinary groups and key customers.
What We're Looking For
Required Qualifications
- Fluent in Dutch and English (both written and spoken).
- 2-4 years of experience in Account Management, Customer Success, Key Account Management, or B2B sales.
- Proven ability to build strong customer relationships and influence decision-makers.
- Strong commercial acumen and customer-focused mindset.
- Excellent communication, presentation, and stakeholder management skills.
- Experience coordinating cross-functional projects and managing multiple priorities.
- Strong analytical and problem-solving skills.
- Bachelor's degree or equivalent professional experience.
Preferred Qualifications
- Additional language skills, particularly German, are highly desirable.
- Experience within SaaS, software, healthcare technology, veterinary, or related industries.
- Exposure to managing strategic or enterprise-level customers.
- Experience leading initiatives and influencing stakeholders without direct authority.
Why Join IDEXX?
At IDEXX Veterinary Software, we are helping veterinary professionals simplify workflows, connect critical information, and deliver better care for animals worldwide. Our cloud-based solutions enable veterinary teams to access patient data, communicate with clients, and gain actionable business insights anytime, anywhere.
Joining IDEXX means becoming part of a purpose-driven organization that combines innovation, technology, and a genuine commitment to improving animal health.
What We Offer
- Competitive base salary: €50,000 - €65,000 (with flexibility for exceptional candidates)
- Annual bonus opportunity
- 25 days annual leave
- Company pension contribution
- Wellness and fitness benefits
- Bike scheme
- Volunteer days
- Learning and development opportunities
- A collaborative and international work environment
We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job.…
We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better.
IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries.
Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices.
We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk.