Product Owner - Salesforce Platform

Entrepreneurial, Partnership, Trust, Freedom to act, Ambitious. These values don't just describe our company - they define our people too.

For our office in Rotterdam, we are looking for a Product Owner – Salesforce Platform.

• Netherlands
• A workplace at Kop van Zuid in Rotterdam.

About IMCD Group
IMCD Group, headquartered in Rotterdam, The Netherlands, is a leading global partner for the distribution and formulation of speciality chemicals and ingredients. IMCD is a strong, innovative business partner and solutions provider for producers of consumer, industrial and durable goods in multiple business sectors: Advanced Materials, Beauty & Personal Care, Coatings & Construction, Food & Nutrition, Home Care I&I (Industrial & Institutional), Industrial Solutions, Lubricants & Energy, and Pharmaceuticals.

In partnership with our suppliers, we offer a broad and deep product portfolio. With our over 80 application laboratories across 60 countries, we co-create formulations and offer solutions that allow our business partners to make products with a positive impact on the world of today and tomorrow. Our teams focus on providing commercial and operational excellence, using the best digital and logistics tools available to create a world of opportunity for our partners.

You set the direction for Salesforce Marketing Automation, Digital Commerce and Sites within IMCD’s global Salesforce landscape.

You turn commercial priorities and customer-experience goals into a roadmap, well-defined epics and a backlog the team can deliver. Business, marketing, sales, architecture and delivery teams all work with you to build solutions that are scalable, secure and easy to use.

You are accountable for delivery from end to end within your domain: intake, prioritization, refinement, development, validation, release and adoption. The scope covers Marketing Cloud Account Engagement (Pardot), Experience Cloud, Salesforce B2B Commerce, CMS and digital sales-assistant experiences.

What we are looking for:

• You connect commercial strategy, customer experience and technology, and explain trade-offs in plain language.
• You make scope and priority calls with confidence and stand behind them.
• You align people across functions, countries and levels of seniority.
• You bring structure to a complex backlog and keep delivery moving.

Key responsibilities:

• Define the domain vision and roadmap, and translate business objectives, process streams, technical initiatives and value metrics into a prioritized backlog and delivery plan.
• Translate commercial, marketing and customer-experience goals into epics, features, user stories and clear acceptance criteria.
• Prioritize continuously on customer value, business impact, risk, dependencies and available delivery capacity.
• Lead discovery and refinement with business process engineers, solution architects, developers, analysts and UX specialists.
• Coordinate Scrum events and wider stream activities: align priorities and dependencies across streams, surface risks and blockers, and make sure decisions and actions are communicated and followed through.
• Coordinate release readiness, business validation and UAT, and make sure solutions meet the agreed quality and compliance expectations.
• Align integrations, data flows and dependencies with the Salesforce platform teams and connected enterprise systems.
• Use insights from adoption, customer journeys and platform usage to find improvements and assess the value delivered.
• Support change management, communication, training and adoption across countries and business units.
• Act as the primary point of contact for decisions, scope trade-offs and escalations within the domain.

Required qualifications and skills:

• 5–8 years of experience as a Product Owner, Epic Owner or Business Analyst in a business–IT environment, including product and value prioritization and scope and priority trade-offs.
• A project management background is also welcome if you can show relevant product ownership, backlog prioritization and value-based decision-making.
• Strong experience with digital customer journeys, digital commerce or marketing technology, plus working Salesforce knowledge of one or more of: Marketing Cloud Account Engagement (Pardot), Experience Cloud, Salesforce B2B Commerce or CMS solutions.
• Proven experience translating strategy and customer needs into achievable technology outcomes.
• Experience with Agile/Scrum: backlog management, refinement, sprint planning and retrospectives. Jira experience is a plus.
• Strong stakeholder management across functions, countries and levels of seniority.
• A structured, analytical approach, combined with strong communication and decision-making skills.
• Fluent English, spoken and written. Dutch is an advantage.
• Authorization to work in the EU.

IMCD offers:

• A salary with benefits, including pension and travel allowance.
• A key role in IMCD’s global digital transformation.
• Plenty of room for initiative, entrepreneurship and ownership.
• A culture built on collaboration and ownership.