IT Manager Unified Commerce

As IT Manager Unified Commerce, you are accountable for the technology behind every customer interaction: webshop, app, stores, order management, marketplaces, and loyalty and CRM. You set the direction, make the calls on priorities together with business stakeholders, and build a team that owns its products end to end. You don't need to be the one with all the answers. You need to create a team that doesn't depend on you having them.

Role details

• Hilversum
• IT
• Netherlands
• 40 uur

You report to the Head of IT Service Delivery and together with the domain managers for Technology Enablement, Supply Chain & Finance and Business Enablement, you are part of the Service Delivery leadership team.

Hunkemöller is in the middle of its biggest commerce transformation in years: we're moving to one unified commerce platform (New Black EVA) for POS, order management, loyalty and our e-commerce backend. We're looking for the leader who will take this domain, and the team behind it, to the next level.

What you'll do

• Lead a team. You will coach and develop your team of around 20fte (direct + indirect reports). Your team includes Product Owners, Developers, Business Analysts, Application Specialists and an Agilist. You support your digital development team in implementing agentic agile ways of working, using AI agents to accelerate delivery while keeping clear human ownership of priorities, quality and outcomes. You give your team clear goals and real mandate, and you hold them accountable for outcomes, not activity.
• Land the Unified Commerce transformation. You make sure the EVA implementation delivers what the business needs, as the old landscape (Cowhills, SFCC, OIL, Clientele, Intersolve) is phased out. You make sure we end up simpler than we started.
• Move from reactive to product-led. You shift the domain from ticket-driven support to product roadmaps that follow business value. You bring the business to the table early.
• Be the partner for the business. You're the counterpart for eCommerce, Retail, CRM/Loyalty, Customer Service, and Marketplaces. You align priorities across them and the strategic Hunkemöller priorities and have trade-off conversations.
• Run a stable, measurable operation. You make sure the right processes, monitoring and KPIs are in place so the platforms are reliable. You automate workflows where possible to improve operations. You step in on the escalations that need you, and let the team handle the rest.
• Manage partners and costs. You own the domain budget and the relationships with key partners (among others New Black, Adyen, Bloomreach, Tradebyte). You steer on value, KPIs and commercial terms.

Who you are

• You have a minimum of 7 years of experience leading technology teams in an agile omnichannel retail environment. Ideally that includes a platform transformation such as OMS, POS or commerce.
• You get results through people. Your team would describe you as someone who gives ownership and coaches.
• You understand how modern commerce landscapes fit together (composable, headless, APIs, SaaS). You're comfortable talking architecture without needing to be the architect.
• You think in products and business outcomes, and you know how to turn a backlog of requests into a roadmap people believe in.
• You're commercially sharp with vendors and credible with senior business stakeholders.
• You communicate clearly in English; Dutch is a plus.

What we offer

• 25 days of annual leave, with the option to buy or sell up to 4 additional days. You will get 25 holidays per annum, based on a fulltime role.
• Hybrid work model, combining office and remote working. We have a 60:40 policy based on your working hours.
• Possibility to work from abroad for up to 2 weeks per year. Get the opportunity to work from abroad for up to 2 weeks!
• An international work environment, working with teams across different countries
• Travel allowance to support commuting costs
• Access to the Hunkemöller Academy for professional development. Continuous learning opportunities and professional growth are supported through various training programs and workshops.
• 25% employee discount on all Hunkemöller products. On some Mondays we have an additional sale on our newest collections. On top of the 25% discount, you will receive an additional 25 - 35% discount.
• Every year in April, you will be eligible to buy or sell additional vacation days.

We want to enable seamless, innovative, and secure technology solutions that support the business in sustainable growth, empower employees, and enhance the customer experience. Our mission is to align IT capabilities with business objectives, in an ever-evolving retail landscape to come to data driven decisions.