Junior IT Service Management Specialist (In-house)

At Corbion, we exist to champion preservation in all its forms, preserving food and food production, health, and our planet.

As a Junior IT Service Management Specialist (In-house), you will help shape and improve Corbion’s global IT service delivery. Working alongside experienced colleagues and partners, you will contribute to the design, governance, and ongoing improvement of IT Service Management (ITSM) processes across the organization.

• Office location: Gorinchem, NL
• Job type: Full Time
• Please note: We only consider candidates who are currently residing in the Netherlands.
• Hybrid working: Remote work is possible for up to two days per week. It is a requirement to work from the office at least three days per week, including at least two days at our Gorinchem office.

Your focus will be on supporting and improving ITIL-based processes and helping create a seamless end-user experience. You will work with our current ITSM platform, Topdesk, and contribute to the organization’s planned transition to ServiceNow.

You will connect business stakeholders, internal IT teams, and external service providers, helping translate requirements into practical and efficient service processes. The role offers room to learn, take responsibility, and build your expertise while contributing to the future of IT service delivery in a global organization.

Key Responsibilities

• Support and help improve ITIL-aligned processes such as Incident, Problem, Change, and Service Request Management
• Help manage the ITSM platform (currently Topdesk) and support workflows, automation, and integrations that meet business needs
• Contribute to the preparation and implementation of a future migration to ServiceNow, helping improve processes before and after the transition
• Collaborate with external partners, such as service desk and infrastructure vendors, and help monitor delivery against SLAs, KPIs, and XLAs
• Support the handling of escalations and discuss service quality, user experience, and contractual performance with vendors
• Help define and monitor service performance metrics and translate data into practical service improvements
• Participate in service review meetings and contribute to continuous improvement initiatives
• Work with stakeholders across IT and business functions to support alignment and process standardization across teams
• Contribute to the effective governance of IT services, including the service catalog, workflows, and reporting structures
• Contribute to enhancing the overall user experience of IT services across Corbion

You bring

• 1-3 years of experience in IT Service Management or a related IT service delivery environment
• Bachelor’s degree (HBO/WO) in IT, Business IT, or a related field
• Knowledge of ITIL (v3/v4); an ITIL certification is preferred
• Knowledge of ITSM processes such as incident, change, problem, and service request management
• Knowledge of ITSM tools such as Topdesk and/or ServiceNow; knowledge of ServiceNow is an advantage due to the upcoming transition
• Knowledge of working with external IT service providers and vendor performance
• A proactive and eager-to-learn approach, with an interest in delivering high-quality IT services
• Good stakeholder management skills and the ability to work with different interests and perspectives
• An analytical and process-oriented mindset, with an interest in continuous improvement and user experience
• Good communication skills in English; Dutch is considered a plus
• Based in the Netherlands and eligible to work here

What we offer

• A role where you can contribute to the future of IT Service Management within a global organization
• The opportunity to contribute to a strategic transformation towards ServiceNow
• Room to take responsibility and develop your skills in designing and improving global IT processes
• Experience working with international stakeholders and external service providers
• The chance to develop into more senior service delivery or broader process leadership roles over time
• A collaborative and forward-thinking IT organization focused on continuous improvement

About Corbion

Corbion is a sustainable ingredients company dedicated to preserving what matters, including food and food production, health, and the planet. We specialize in lactic acid, lactic acid derivatives, food preservation solutions, functional blends, and algae ingredients, using our deep application and product knowledge to propel nature’s ingenuity through science. With more than a century of experience, we continue working side-by-side with our customers to make our cutting-edge technologies work for them. Leveraging our advanced capabilities in fermentation and preservation technology, we help customers differentiate their products in diverse markets ranging from food and animal nutrition to home & personal care, pharmaceuticals, electronics, medical devices, and bioplastics. In 2025, Corbion generated annual sales of €1,267.4 million and had a workforce of 2,408 FTE.