IT Front Office Coordinator
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Job Description
Are you ready for a sneak-peek in the day of a IT Front Office Coordinator in Netcompany?
- Petten, Netherlands
As a IT Front Office Coordinator, you will:
- Manage 1st and 2nd level troubleshooting and problem solving.
- Manage tickets under the respect of contractual SLA.
- Manage the escalation process.
- Coordinate a team.
- Organize logistics and stock.
- Perform network patch and device management.
Qualifications
What would make you a fit for the role:
- Minimum 4 years of experience in a similar IT support role with an IT/Informatics educational background or degree.
- Hands-on experience in remote troubleshooting, configuration, and repair for laptops, desktops, mobile devices, printers, and peripherals across Windows, macOS, and Linux environments.
- Experience with installation, testing, and troubleshooting of network infrastructure, including routers, switches, firewalls, Wi-Fi, and physical cabling.
- Experience with end-to-end inventory management, onboarding/offboarding equipment deployment, stock orders, Blancco machine declassification, and shipping.
- Experience with logging, managing, and resolving 2nd/3rd level incidents via ServiceNow within strict SLA guidelines.
- Knowledge of local daily task planning, ticket queue management, workload redistribution, SLA compliance monitoring, and reporting.
- Excellent customer service skills, ability to work under pressure, autonomous problem-solving in multicultural settings, and a clean criminal record.
- Fluent English and Dutch (written and spoken) required; French or additional European languages are a strong plus.
Additional Information
Being a part of the Netcompany team, you will be provided with:
- Opportunity to work in a modern environment.
- Competitive compensation & benefits package
- Hospitalization plan
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
- Personalized development plan for targeted career growth
Bij Netcompany werk je op het hoogste niveau met verschillende technieken aan innovatieve inhouse projecten met een maatschappelijk belang. Voorbeelden van deze gave- en uitdagende projecten zijn het Coronapaspoort en het RIVM.
Je krijgt alle ruimte om jezelf te ontwikkelen én we stimuleren doorgroei. Dit doen wij aan de hand van onze eigen Netcompany Academy, actieve kennisgroepen en een persoonlijk groeipad waar we vanaf dag één mee aan de slag gaan.