Merchant Growth Specialist
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Make sure every restaurant on SOUS grows its revenue, across Uber Eats, Just Eat Takeaway and its own direct ordering channel.
- Amsterdam (in-office)
- Full-Time
- Growth
- Reports to Growth Lead
About SOUS
SOUS exists to give independent restaurants the same acquisition-to-retention infrastructure that only chains and delivery platforms could previously afford. We build it as one connected data layer, replacing the fragmented stack most restaurants run today: a listings tool here, a separate storefront there, and no CRM at all.
We are a team of 27, working from our headquarters on the Vijzelstraat in Amsterdam city centre, and we are growing fast across the Netherlands, Germany and South Africa.
About the role
Our promise to restaurants is simple: SOUS helps you grow. That means more visibility in AI search, more direct orders without commission, and a stronger performance on the delivery platforms restaurants already use. As our merchant base grows quickly, we want every single restaurant to see that growth in its numbers.
As Merchant Growth Specialist you make that promise real. You dive into each merchant's online performance, find the biggest opportunities and help them capture them. What you learn flows straight back into our product and playbooks.
Your focus
- Drive measurable revenue growth for our merchants
- Optimise merchant revenue on Uber Eats and Just Eat Takeaway
- Grow the share of direct orders through SOUS Commerce and visibility through Spotlight
- Turn what works into repeatable growth playbooks and product input
Key responsibilities
- Audit merchants' online presence: menus, pricing, photos, listings and reviews
- Optimise marketplace listings and promotions to lift revenue on delivery platforms
- Help merchants move loyal guests to their own direct ordering channel
- Monitor merchant performance data and act on opportunities and risks
- Run growth experiments and campaigns for merchant groups
- Share insights with the product team to shape new features
- Work with Merchant Success to turn results into long-term customer relationships and success stories
What you bring
- 3 to 4 years of experience in growth, account management, marketplace operations or e-commerce
- A strong, hands-on understanding of food delivery platforms such as Uber Eats and Just Eat Takeaway: how their algorithms, promotions, fees and rankings work
- Analytical and comfortable with data, spreadsheets and dashboards
- A good understanding of how restaurants work and what drives their revenue
- Fluent in Dutch and English
Your team
You are part of the Growth team and work closely with the Growth Lead and our product team. You work hand in hand with Merchant Success, who own the day-to-day relationship with our merchants.
Compensation and benefits
- Salary of €50,000 to €70,000 gross per year, depending on experience
- 25 holiday days plus Dutch public holidays, and 8% holiday allowance
- Personal development budget and direct access to an experienced leadership team
- Laptop and the tools you need to do your best work
- An ambitious team of food lovers, great lunches and the occasional canal trip
At SOUS, we help independent food & beverage entrepreneurs grow. Our vertical SaaS platform enables new revenue streams, online visibility, and stronger customer relationships. In just 3 years, we’ve generated over millions in revenue for clients, expanded our team, and are now scaling into a fully SaaS-driven company.