Process Transformation Manager

As the Process Transformation Manager – Global Rewards, you will play a key role in driving operational excellence, process transformation and digitalisation across Global Rewards. You will lead the design, standardisation and continuous improvement of Rewards processes, systems and data flows, ensuring high-quality, efficient and scalable service delivery across HEINEKEN.

Working closely with Global Rewards experts, People teams across our OpCos, technology teams and external partners, you will translate business needs into effective processes, solutions and projects that enable better decision-making and employee experiences.

What will you do as Process Transformation Manager?

Operational Excellence & Process Transformation

• Manage and continuously improve central Global Rewards operational processes, data flows, working procedures and communications to ensure high-quality service delivery and efficiency.
• Lead the standardisation and automation of Compensation processes for non-senior management populations, identifying opportunities to simplify and improve ways of working.
• Lead the development and implementation of the Compensation module within MyHR, including guidance, training and resources for OpCo People/Rewards teams and line managers.
• Oversee key recurring Rewards processes, including Annual Salary Review, Annual STI, LTIP administration support and Global Mobility payroll processes.
• Identify opportunities to improve operational effectiveness through technology, automation, data and process optimisation.

Reporting, Data & Analytics

• Lead the delivery of recurring and ad hoc reports and dashboards for Global Rewards stakeholders and external vendor partners.
• Lead the Rewards Analysts and Systems Specialist in supporting colleagues with data flows, analysis and complex calculations across Rewards focus areas.
• Translate data and trends into actionable insights to support Rewards processes, management decision-making and future planning.
• Ensure accuracy, consistency and reliability of Rewards data and reporting across relevant processes and systems.

Rewards Project Management

• Define and execute plans for Global Rewards projects, working closely with Rewards experts and relevant stakeholders.
• Identify project needs, objectives, resources, milestones and deadlines and ensure effective execution from design through to implementation.
• Lead activities such as policy benchmarking, feasibility studies, data analysis, trend analysis and projections to inform project decisions.
• Coordinate multiple stakeholders and dependencies to ensure projects are delivered effectively and generate sustainable business value.

People Leadership

• Operationally lead and motivate the Global Rewards support team, creating clarity on priorities, responsibilities and expected outcomes.
• Identify and develop capabilities within the team, providing coaching and opportunities for continuous learning.
• Plan and prioritise team workload to balance recurring operational activities with project delivery and transformation priorities.

Experience & Profile

What

• Bachelor’s or Master’s degree in HR, Business, Finance, Data, Technology or a related field, or equivalent relevant experience.
• Significant experience in Reward, HR operations, HR transformation, HR systems, process management, analytics or a related field, ideally within a complex multinational organisation.
• Demonstrated experience in process standardisation, optimisation, automation and/or digital transformation.
• Proven experience managing complex, cross-functional projects from design through to implementation.
• Strong understanding of Compensation and Rewards processes, ideally including salary review, incentive processes and/or global mobility.
• Experience working with HR systems, data flows, reporting and analytics, with the ability to translate complex data into meaningful insights.
• Experience working in a matrixed, multinational environment with multiple stakeholders, markets and business priorities.
• Experience leading, developing and motivating a team and managing competing operational and project priorities.

How

• Shape, connect, develop, deliver and/or role model HEINEKEN behaviours.
• Strong analytical and problem-solving skills, project management, process improvement, business acumen and stakeholder management.
• Comfortable working with complex data and using insights to support decision-making and improve Rewards processes.
• Builds strong relationships across Global Rewards, People teams, technology teams and external partners, and can influence effectively across a matrix organisation.
• Fluent in English, both written and verbal, with the ability to translate complex technical, data or Rewards topics into clear and actionable messages.

What's in it for you? Let's uncork! 🍻

• A performance-driven bonus linked to your results, celebrating your achievements and rewarding your contribution to success.
• Enjoy 20 vacation days per year, plus a flexible budget to add 10 extra days — that’s 6 weeks in total.
• Enjoy easy travel with an NS Business Card for public transport or a reimbursement of €0.23 per km (up to 30 km per one-way trip).
• Endless opportunities for you to learn, grow and explore new career paths, both locally and globally.
• Work on strategic technology categories and partnerships that support HEINEKEN’s digital transformation across the global organisation.