Facility Process & Transformation Lead

As Facility Process & Transformation Lead, you build the bridge between facility vision, process and technology. You turn facility ideas into working processes — someone who is just as comfortable setting up a service catalogue in a ticketing system as briefing an AI agent, and who can also make the commercial IFM story land with franchise partners. This is not a management role: you steer on processes, quality and tooling, not on people. You are the link between the vision of the Facility Director and day-to-day practice.

This Is What Your Role Looks Like

• You translate strategic plans from the Facility Director into concrete, workable processes.
• You build and maintain the service catalogue within the Helpdesk system, so tickets automatically reach the right supplier – also key input for the new ticket intake app.
• You build the workflows, escalation paths and categorisation in the ticketing system together with IT, and implement changes whenever processes or ways of working change.
• You deploy AI agents to make service delivery smarter and faster.
• You make sure relevant data on the assets in clubs is properly collected and delivered, and are closely involved in the implementation of the new asset management system.
• You monitor processes, flag where things go wrong, advise managers on how to improve, and measure supplier performance against KPIs and SLAs.

Who Are You?

You have a facility background and understand how an organization really runs on the work floor. You think in processes, but you're also practical and action-oriented. You communicate easily with senior management, managers and suppliers alike – direct and to-the-point, but well-substantiated.

Additionally, we're looking for someone who is:

• A relevant Bachelor/Master degree (HBO/WO), e.g. in Facility Management, Business Administration or similar.
• Proven experience in a facility role with process and/or project responsibility.
• Experience with ticketing/service management systems (e.g. Topdesk, ServiceNow, Planon) and setting up a service catalogue.
• Affinity with and experience in working with AI tools/agents (prompting, process automation).
• Knowledge of IFM models, preferably with experience in a multi-client environment.
• Experience with KPI/SLA management and supplier management, and data savvy: able to (co-)build and interpret reports and dashboards.

What We Offer You

At Basic-Fit, it's not just about work, it's about your growth. As a Facility Process & Transformation Lead, you'll have the freedom to make an impact and develop yourself in a dynamic environment.

What you can expect from us:

• Learning & Development: Unlimited access to GoodHabitz and LinkedIn Learning.
• Career Growth: Plenty of opportunities for professional and personal development.
• Work Culture: An informal, international, and down-to-earth environment. We value working together, so we work 4 days in the office, 1 day from home.
• Innovation: Your ideas contribute to strategic projects.
• Perks & Benefits: Travel allowance, bike plan, health insurance discounts, remote work allowance, and a pension plan (52% contribution by Basic-Fit).
• Fitness: Access to the gym at HQ.

About Basic-Fit

Basic-Fit is Europe's leader in the value-for-money fitness market, with more than 4.7 million members across 1,650+ clubs in 6 countries. We are continuously growing and improving.

What Makes Us Unique?

• Work with Impact: What you do makes a difference. We don't just work for our members, partners, and teams—we work with them.
• Collaboration: Everyone works together to achieve goals and celebrate success.