Consultant II or Senior Consultant - Implementation & Partner Support

Description

You will join a team of implementation professionals who get SPS Commerce customers live and keep them running. Day to day, that means completing post-sale technical implementations, diagnosing and resolving customer change events, and making sure everyone involved in a project always knows where it stands.

We are hiring this role at two levels: Consultant II and Senior Consultant. The level is determined by the experience and capability a candidate demonstrates during the process, and it is not decided in advance.

Key Responsibilities

What You Will Do - Both Levels

• Perform post-sale initial technical implementation of technology products
• Execute installation, upgrades, testing, and system configuration to complete implementation projects
• Consult with clients to analyze and verify operational needs and to understand their business objectives and goals
• Track the progress of implementation projects, ensuring deadlines are met and scheduling issues are resolved
• Keep customers and other stakeholders informed of project progress
• Apply, test, and reconfigure data rules to produce the required results

What Differs by Level

Consultant II

• Work under moderate supervision, with some latitude for independent judgment
• Facilitate problem research, isolation, diagnosis, resolution, and follow-up for customer change events
• Contribute to developing standardized solutions for customers
• Escalate events appropriately when they fall outside your scope

Senior Consultant

• Own support instances that require partner involvement, acting as the escalation point between the client and the SPS partner
• Work directly with third parties, consultants, VARs, and adapter or application providers
• Take on complex work of high importance to the organization
• Maintain deep industry-specific business knowledge, staying current with emerging products and technical updates

Required Qualifications

For Consultant II

• A bachelor's degree with 2-5 years of relevant experience or equivalent practical experience
• Fluent in Dutch and English
• Strong analytical, problem-solving, and troubleshooting skills
• Strong organizational skills and the ability to manage several projects concurrently
• The ability to apply, test, and reconfigure data rules to produce the intended result
• ERP knowledge, good communicator, problem solver
• Understanding of EDI and supply chain is nice to have

For Senior Consultant

• A bachelor's degree with 5-7 years of relevant experience or equivalent practical experience
• Fluent in Dutch and English
• Proven experience with EDI and supply chain
• Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment
• Three or more years in account management, relationship management, product management, or a comparable field
• ERP knowledge, good communicator, problem solver
• Strong relationship-building skills, including over the phone
• Demonstrated organization and prioritization skills, with the ability to handle multiple concurrent activities

Nice to Have for Either Level

• Exposure to third parties, consultants, VARs, or adapter and application providers
• Familiarity with XML
• Experience with text editing and data mapping tools, and in-depth knowledge of mapping tool functionality
• Strong written and verbal communication and interpersonal skills
• A balanced mix of skills: driver and facilitator, tactical leader and doer

Location

This role is in our Breukelen office, Netherlands, and the team is in-office 2 days per week.

What We Offer

• Targeted Product Focus: Join an experienced team delivering complex ERP integrations (SAP, Microsoft) with leading client accounts.
• Career Progression: A clear development path designed to build technical depth moving from configuration and hands-on execution to high-level system design and client strategy.
• Autonomy & Impact: Enjoy space for independent judgment, problem-solving, and driving integrations using modern internal tools and partner networks.