Consultant I

Description

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued.

Position Summary

The Consultant I works with a team of professionals responsible for implementing solutions for customers. This role researches, isolates, diagnoses, resolves, and follows up on problems for customer change events. When necessary, the Consultant I also manages escalated events as appropriate.

Key Responsibilities

• Install, upgrade, test, and configure systems as part of completing the implementation project.
• Consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals.
• Provide proactive project updates, set realistic expectations, and maintain transparency throughout every project phase.
• Serve as a customer advocate internally, ensuring team deliverables align directly with the client’s strategic business goals.
• Navigate defined project environments where requirements or trading partner specifications may be incomplete.
• Build strong, long-term relationships by understanding each trading partner's operational context and business priorities.
• Perform post-sale initial technical implementation of technology products.
• Work under moderate supervision with some latitude for independent judgment.
• Track progress of implementation projects, ensure deadlines are met, and resolve scheduling issues.

Required Qualifications

• Bachelor's degree required.
• 1-2 years of relevant experience in client-facing roles.
• Fluency in both Dutch and English.
• Strong stakeholder management and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to gather requirements and understand customer business needs.
• Excellent communication skills, including explaining complex topics in a clear and customer-friendly way.
• Strong analytical and root cause problem-solving capabilities.
• Ability to work with data, identify discrepancies, and troubleshoot issues effectively.
• Ownership mindset with accountability for customer outcomes.
• Ability to proactively manage risks, dependencies, and project timelines.
• Curiosity, learning agility, and adaptability in a fast-paced environment.
• Ability to navigate ambiguity and independently drive issues to resolution.

What We Offer

• SPS Commerce is the world’s largest retail network, connecting 120,000+ businesses with real impact at scale.
• Work on a core product with direct business impact.
• Development and room to grow into new skills, new challenges, and new opportunities as you build your career with us.
• Work alongside colleagues and customers in an international environment.
• Flexible/hybrid work options and a culture built on collaboration, curiosity, and asking questions.
• Be part of a fast-growing team at SPS with an energetic culture packed with team socials, company events, and plenty of reasons to celebrate wins together.