IT Functional Support Senior Specialist

In this role, you will play a key part in driving the adoption and effective use of modern workplace technologies across Canon EMEA. With a strong focus on Microsoft Copilot, AI innovation, SharePoint, Power Platform, and Digital Workplace services, you will help colleagues and business leaders maximize the value of technology while ensuring services remain secure, reliable, and user-focused.

This is an exciting opportunity to join a newly established and growing team, working at the forefront of AI and workplace transformation. You will collaborate with stakeholders across Europe, contribute to strategic initiatives sponsored by senior leadership, and help shape how emerging technologies are adopted within the organization.

Job Description

Responsibilities

• Partner with business stakeholders to support the adoption and effective use of Microsoft Copilot, AI solutions, SharePoint, Power Platform, and other Digital Workplace technologies.
• Drive functional support, service improvements, and continuous optimization of End User Computing (EUC) and Digital Workplace services.
• Support Canon's AI Innovation Hub by helping identify, implement, and scale practical AI use cases across the business.
• Provide expert guidance to users, project teams, and business leaders on workplace technologies and best practices.
• Coordinate and deliver technology improvements, small change initiatives, and Digital Workplace projects across multiple countries and business functions.
• Work closely with architects, technical specialists, suppliers, and project teams to ensure solutions align with enterprise standards and business requirements.
• Develop user guidance, training materials, support documentation, and knowledge-sharing resources that improve technology adoption and user experience.
• Monitor service performance, investigate issues, and contribute to ongoing service improvements.
• Lead proof-of-concepts and help assess emerging technologies that could bring value to Canon's employees and business operations.
• Act as a trusted advisor, translating technical concepts into clear and practical business language for both technical and non-technical stakeholders.

Qualifications

Must Have

• Minimum 5 years of experience supporting End User Computing (EUC), Digital Workplace, Modern Workplace, IT Functional Support, or similar technologies.
• Hands-on experience with Microsoft technologies, including Microsoft 365, SharePoint, Teams, and related collaboration tools.
• Exposure to Microsoft Copilot, AI solutions, automation technologies, or a strong interest in developing expertise in this area.
• Strong stakeholder management and communication skills, with the ability to engage effectively with senior leadership and end users alike.
• Experience working in international environments and collaborating with geographically distributed teams.
• Strong problem-solving skills and the ability to work independently, taking ownership of initiatives and delivering results.
• Fluent English, both written and spoken.

Nice to Have

• Experience with Microsoft Copilot deployments, AI agents, Generative AI, or AI adoption initiatives.
• Experience with Power Platform (Power Automate, Power Apps).
• Knowledge of Python or other technologies relevant to AI and automation.
• Familiarity with Google Workspace technologies.
• Understanding of IT Service Management and ITIL practices.
• Experience working with cloud platforms such as Microsoft Azure, AWS, or Google Cloud.

Why Join Canon?

You'll be joining a newly formed team with a unique opportunity to influence how Digital Workplace and AI technologies are adopted across Canon EMEA. You'll work directly on high-visibility initiatives, including AI programmes sponsored by senior leadership, helping shape the future of workplace technology across the organization.

This role offers a rare combination of innovation, autonomy, and impact. You'll be trusted to bring ideas forward, solve complex challenges, and contribute to a growing area of strategic importance while working with modern technologies and colleagues across Europe.

What We Offer

• Hybrid working policy & flexible working hours
• Performance-based bonus
• 31 days annual leave
• Pension plan
• Bicycle plan
• Up to 30% discount on Canon products
• Full reimbursement of public transport costs and partial car cost reimbursement
• Free parking and excellent subsidized restaurant
• Onsite gym
• Learning and development opportunities
• International working environment
• Exposure to stakeholders across EMEA
• Opportunity to work on cutting-edge AI and Digital Workplace initiatives

Canon Core Behaviours

• Drive for results
• Focus on the Customer
• Take ownership and accountability
• Act as a team player
• Shows courage and conviction
• People orientated
• Caring for self and others