Head of Customer Data Science & AI

Join us and help shape the future of how TUI uses advanced analytics, machine learning and artificial intelligence to create exceptional customer experiences.

Leading our Data Science & AI function within Marketing, Sales & Customers, you'll define the strategic direction for AI innovation while turning emerging technologies into meaningful business value at scale.

About our offer

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

About the job

• You'll define and deliver the strategic vision, roadmap and direction for Data Science and AI across TUI's Marketing, Sales & Customers organisation, ensuring initiatives support enterprise goals and customer needs.
• Working closely with senior leaders across the business, you'll identify high-value opportunities for advanced analytics, machine learning and AI, building strong business cases that deliver measurable impact.
• You'll lead the development, deployment and optimisation of AI and machine learning solutions that enhance customer engagement, personalisation, business performance and decision-making.
• Through effective governance, you'll establish frameworks that support responsible AI, ethical decision-making, regulatory compliance and alignment with TUI's values.
• You'll champion innovation by exploring emerging technologies, including generative AI, and turning new capabilities into practical solutions that improve customer experiences and business outcomes.
• As a recognised leader within the organisation, you'll help foster a culture of collaboration, knowledge sharing and continuous learning across the wider data science community.

About you

• You have proven success leading Data Science, Machine Learning or AI teams within complex organisations and delivering measurable business value through advanced analytics initiatives.
• A strong understanding of machine learning methodologies, AI applications and advanced analytics enables you to translate technical opportunities into meaningful commercial outcomes.
• 10+ years’ experience in Data Science, Machine Learning, or a related field, including at least 5 years in a leadership role.
• You'll bring experience leading the full lifecycle of AI and machine learning solutions, from strategy and experimentation through to deployment, monitoring and continuous improvement.
• You will have proven leadership skills allowing you to build high-performing teams, develop talent and create an environment where innovation, learning and collaboration can flourish.
• You're comfortable engaging with senior stakeholders and can communicate complex technical concepts in a clear and accessible way to a variety of audiences.
• Experience with personalisation, customer analytics, recommendation systems, generative AI or large language models would be highly advantageous.