Head of Data & AI

Check in for your next career move at KLM!

Do you want to help shape a transformation that will define KLM’s future? As Head of Data & AI, you will have overall responsibility for the use of data and AI across KLM, driving solutions that make our operations smarter, improve the customer experience, and enable thousands of colleagues to work more effectively.

What will you do?

• You will have overall responsibility for KLM’s Data & AI strategy, its transformation agenda, and the financial value it delivers to the business.
• You will set the direction for the AI portfolio, working closely with business and IT stakeholders to determine which initiatives to accelerate, scale up, and turn into visible impact.
• You will drive concrete applications such as the AI for All suite, as well as a range of business use cases including Contingency Fuel Prediction and GenAI tools for Engineers.
• You will work closely with the Domain Data & AI Officers across Operations, Engineering & Maintenance, Cargo, and other business areas.
• You will represent KLM within Air France-KLM and in external Data & AI partnerships such as Kickstart AI.
• You will lead the KLM Data & AI Office and continue to foster a data- and AI-driven culture across the organisation.

Where do you land?

Data and AI are essential to KLM’s future. They help us operate more intelligently, serve our customers better, and improve the work of our colleagues.

As Head of Data & AI, you will help shape this transformation across the entire KLM organisation. You will work closely with senior management, the business, IT, and colleagues across Air France-KLM.

You will lead the central Data & AI Office, with broad responsibility for strategy, value creation, governance, and adoption.

Your profile

• You have a clear vision of the role of Data & AI within a large organisation.
• You are able to connect strategy, business, data, and technology.
• You focus on delivering concrete results and measurable business value.
• You are confident in setting direction, making choices, and challenging the organisation.
• You can make complex topics easy to understand and bring people along with you.
• You are an inspiring leader who encourages collaboration and ownership.
• You thrive on change in a complex, operational, and international organisation.

In addition:

• You hold a university degree.
• You have extensive leadership experience in Data, AI, or digital transformation.
• You have experience in strategy development and organisation-wide transformation.
• You have a proven track record in stakeholder management at executive level.
• You have an excellent command of both Dutch and English.

What do we offer

• A challenging role with a unique employer in the Netherlandss.
• Plenty of room for personal development and great advancement opportunities.
• A good pension scheme.
• 8% holiday allowance.
• A variable income that can go up to a maximum of 16%.
• A profit-sharing scheme, up to 20%.
• 25 days of paid holiday and 5 additional days off.
• Great discounts on airline tickets after at least 6 months of employment.
• A sustainable transport policy: use all public transport for your commute within the Netherlands, free of charge.
• If your job allows, working from home and up to 8 weeks working abroad within the EU and Caribbean.
• Discount on your health insurance.
• A personal budget for sustainable employability.