Customer Service Representative - Care Solutions

At Eastman, the Customer Service Representative - Care Solutions continuously strives for an optimal Order Management process.

The Role

As Customer Service Representative (CSR), you are the primary contact for customers and make sure that everything is arranged to guarantee on-time deliveries. In some cases, you are also responsible for coordinating logistic processes.

As first point of contact, you not only handle order entry but also manage customer inquiries, complaints, service level issues, and screen actual orders against the forecast. By monitoring and obtaining customer and market trends, you are the source of competitive intelligence and valuable market insights. Because the product portfolio is diverse and complex, your priorities will change daily.

This is who you are

As Customer Service Representative, you are open-minded, stress-resistant, proactive, and you enjoy challenges and multicultural environments. By utilizing your cultural awareness, you know how to adapt to specific needs and you are excellent at managing expectations and relationships.

You have a natural way of convincing people, combined with a logical mindset and a drive to get things done in the most efficient way. Needless to say, in your opinion the customer is always king!

Qualifications

• Bachelor’s Degree or equivalent
• Previous experience in Customer Service, Supply Chain or Internal Sales in an international environment is preferred
• Experience with SAP / ERP system is preferred
• Knowledge of logistics processes and INCO terms plus related customs procedures and documentation
• Fluent in English, both verbal and written, is required; an additional language is preferred
• Good analytical skills