Customer Onboarding Manager

Job description

Teamleader is looking for a Customer Onboarding Manager to support the implementation of Teamleader Orbit, a software platform built for agencies, consultancies and professional services businesses. In this role, you'll work closely with agency owners, operations managers and leadership teams to help them streamline workflows and successfully adopt the platform.

Teamleader is a SaaS scale-up born in 2012 in Ghent, Belgium, and part of the Visma Group since 2022. Our mission is to make work easier, not harder, for small and medium-sized businesses.

Here’s what we bring to the table:

• Teamleader Focus: the all-in-one tool that helps small businesses optimise CRM, projects, and invoicing.

• Teamleader One: the go-to e-invoicing software that self-employed pros can count on.

You'll work with growing agencies and consultancies, typically supporting organisations with 35-75+ users and multiple stakeholders across the business.

As a Customer Onboarding Manager for Teamleader Orbit, you:

• Lead the onboarding experience: Guide new customers through a smooth, structured implementation within the agreed timeframe, from implementation plan to go-live. You'll analyse customer workflows, align key stakeholders and help customers get the most value from Teamleader Orbit.

• Train and drive adoption: Run tailored training sessions across multiple channels, helping customers understand how Teamleader Orbit can improve their processes and deliver long-term value for their business.

• Build strong customer partnerships: Develop trusted relationships with customers throughout the onboarding journey, ensuring they achieve both successful implementation and meaningful business outcomes.

• Own multiple projects simultaneously: Manage several onboarding trajectories at different stages, balancing priorities, timelines and stakeholder expectations while maintaining a high-quality customer experience.

• Keep improving: Maintain accurate project documentation, identify opportunities to improve internal processes and share customer insights with the wider team.

• Collaborate across teams: Stay closely aligned with Onboarding, Sales, and Support colleagues to ensure smooth handovers and a consistent customer experience throughout the customer lifecycle.

Why others chose Teamleader: we're lively, not corporate

We have the energy and boldness of a start-up and the expertise and pragmatism of a scale-up. The result: a team of both young and seasoned professionals led by supportive and approachable managers who give recognition and rewards for hard work. You’ll be working in a fast-paced tech environment with open feedback culture and room for initiatives as well as ideas. You’ll have plenty of room to apply your personality, express yourself, and impact our course of action with your insights or ideas.

On top of that, you’ll get:

• An extensive training budget

• A personal tooling budget, to make working from home as comfortable as from our offices.

• Daily budget-friendly in-house prepared lunch and dinner options (only in our Ghent office), as well as Friyays (only in our offices) and numerous sport initiatives!

• Competitive and market-conform salary with compensations and benefits.

• Our long-lasting dedication to employee well-being.

Job requirements

What makes you a great fit

• You know your way around agencies and entrepreneurship. Talking to business owners, understanding their workflows, and spotting their needs comes naturally.

• You have a commercial mindset. You're familiar with B2B sales and consultative selling, can advise business owners at a strategic level, and know how to translate complex challenges into tangible solutions; bringing first value online is second nature to you.

• You embrace digital tools. You have a strong affinity with cloud-based and SaaS applications; bonus points for basic HTML/CSS knowledge.

• You're open to integrating AI tools into your workflow and see them as a way to work smarter.

• You speak fluent Dutch and professional English: essential for serving our Belgian and Dutch clients.