Senior Professional, Global Stores Training & Experience - Converse

Become part of the Converse Team

Who you’ll work with

This role supports Global Retail Training & Experience, Digital Learning, Store Operations, Merchandising, and Regional/Store leadership to deliver scalable learning experiences. The specialist reports to a Global Retail Training Manager and works closely with Global Training Captain program, Global Partner Market Directors and cross-functional subject matter experts to build, launch, and sustain store-ready content and programs.

Who we are looking for

The ideal candidate is a digitally fluent retail learning professional who can translate strategy into simple, motivating store experiences. They bring strong Learning Management System (LMS) administration skills, content operations discipline, and a bias for action, able to build learning agendas, publish seasonal product knowledge, and execute Training Captain programs across multiple geographies. They are equally comfortable working with store leaders and partnering with global teams to standardize tools, measure adoption, and iterate based on performance data. They write clearly, manage multiple workstreams without losing details, and use KPIs to design recognition, incentives, and contests that improve service, selling behaviors, and operational excellence.

• Experience in retail training, learning operations, or store communications, including LMS/learning technology administration.
• Background in Learning & Development, Education, Communications, Business, or related field.
• Experience building learning content (job aids, facilitation guides, digital modules) and managing program execution through seasonal retail rhythms; certification in instructional design, learning technologies, or project management a plus.
• Because this workstream supports multi-language translation and localization, fluency in multiple languages is a strong plus.
• Process oriented and high level of organization; prioritizing tasks effectively, meeting deadlines, keeping files, data, and materials neatly structured and easily accessible, and following established workflows, checklists, and protocols to ensure consistency.

What you’ll work on

You’ll build and manage retail learning programs that scale globally from LMS publishing and digital learning operations to Global Training Captain program execution. You’ll create seasonal product knowledge and onboarding resources, and you’ll design KPI-driven recognition and contests that energize teams and elevate service and selling behaviors.

• You’ll administer and optimize the LMS (user groups, enrollments, assignments, curricula, reporting, publishing standards), partnering with Digital Learning/IT to improve usability, governance, and data quality.
• You’ll partner with Training Captain program execution: toolkits, communications, enablement, and feedback loops—ensuring stores have what they need to deliver consistent, engaging training moments.
• You’ll build seasonal learning agendas aligned to retail priorities (product launches, service focus, operational readiness), coordinating inputs from Merchandising, Brand, and Store Ops.
• You’ll create and evolve onboarding resources (leader guides, checklists, quick-reference tools) and measure completion/adoption to drive continuous improvement.
• You’ll develop service and selling resources and training (selling behaviors, service standards, product storytelling, floor leadership routines), partnering with Store Ops and regional teams to pilot, refine, and scale content across markets.
• You’ll design and update associate and leader incentive programming (monthly recognition, spot awards, leader toolkits), ensuring programs are equitable, simple to execute, and aligned to business goals.
• You’ll create, launch, and track performance and KPI-driven store contests, including rules, dashboards, communication cadence, and post-mortem insights to share what worked and scale best practices.