Cloud Operations Lead

Are you an experienced infrastructure and cloud professional looking to lead a high-performing operations team in a modern hybrid IT environment?

As our Cloud Operations Lead, you will be responsible for ensuring the stability, security, and performance of Epson Europe's cloud and on-premises infrastructure. You will lead a team of IT professionals, drive operational excellence, support our cloud transformation journey, and work closely with internal stakeholders and external partners to deliver reliable and efficient IT services.

Your mission:

Team Leadership and Daily Operations

• Lead, mentor, and coordinate the Cloud Operations team.
• Prioritize and oversee incident, problem, and service request management.
• Ensure timely resolution of operational tickets and maintain high service levels.
• Drive automation initiatives using PowerShell, Bash, Python, Azure DevOps, and GitHub Actions.
• Define and maintain engineering standards, runbooks, and operational procedures.
• Contribute to infrastructure governance and change review processes.

Cloud and On-Premises Operations

• Oversee daily operations across Azure, on-premises infrastructure, and hybrid environments.
• Design, deploy, and maintain physical and virtual server environments.
• Manage Azure Landing Zones, subscriptions, governance, and security controls.
• Develop and maintain Infrastructure as Code using Terraform and Azure Bicep/ARM.
• Manage Azure networking, virtual machines, connectivity, and monitoring solutions.
• Support and lead workload migrations from on-premises environments to Azure.
• Monitor system health, performance, capacity, and availability.
• Manage patching, backups, disaster recovery processes, and platform stability.
• Administer Windows Server, Active Directory, DNS, DHCP, Group Policy, and PKI services.
• Respond to and resolve critical infrastructure incidents within agreed SLAs.

Incident Management and On-Call Support

• Lead troubleshooting and root cause analysis for complex infrastructure issues.
• Coordinate and participate in on-call support activities.
• Drive continuous improvements to reduce recurring operational issues.

Service Reliability and Optimization

• Implement monitoring, alerting, and operational dashboards.
• Optimize performance, resource utilization, and cloud costs.
• Support automation initiatives that improve operational efficiency.

Vendor and Partner Coordination

• Manage relationships with third-party providers and support partners.
• Review service performance and SLAs, ensuring corrective actions when required.
• Coordinate infrastructure changes and implementations delivered by external vendors.

Customer and Stakeholder Engagement

• Collaborate closely with Delivery, Security, Applications, and Service Desk teams.
• Communicate incidents, operational updates, and planned changes effectively.
• Translate business and operational needs into service improvements.

Governance, Documentation and Compliance

• Maintain operational documentation, procedures, and runbooks.
• Ensure compliance with IT policies, security standards, and change management processes.
• Support audits and operational readiness reviews.

Backup, Recovery & Business Continuity

• Own and evolve the organization’s backup and recovery strategy.
• Manage Veeam Backup & Replication and Azure Backup solutions.
• Maintain backup policies, repositories, and recovery services.
• Conduct restore testing, disaster recovery exercises, and continuity planning activities.
• Ensure compliance with retention, audit, and business continuity requirements.

What we ask for:

• Bachelor’s degree in Computer Science, Information Technology, or a related field. Additional training in cloud operations, Azure, or IT infrastructure is an advantage.
• Strong experience managing cloud and on-premises infrastructure operations in medium to large-scale environments.
• Solid knowledge of Microsoft Azure services, virtual machines, storage, networking, and monitoring.
• Hands-on experience with VMware environments supporting on-premises workloads.
• Good understanding of Microsoft 365 administration and operational support.
• Experience using Jira for ticket management and GitHub for documentation, scripting, and automation.
• Knowledge of identity and access management concepts, including Entra ID, Active Directory, role-based access control, and secure authentication methods.
• Strong troubleshooting and problem-solving skills across complex infrastructure environments.
• Experience with patching, backup, disaster recovery, and operational maintenance activities.
• Ability to participate in on-call rotations and support priority incident response.
• Understanding of hybrid cloud environments and cloud migration initiatives.
• Experience with monitoring platforms, alerting solutions, dashboards, and automation tools.
• Hands-on experience with Infrastructure as Code, including Terraform and/or Azure Bicep/ARM.
• Experience with Veeam Backup & Replication and/or Azure Backup in enterprise environments.
• Proven experience administering VMware vSphere and/or Microsoft Hyper-V production environments.
• Familiarity with monitoring tools such as Azure Monitor, Grafana, Prometheus, and SCOM.
• Exposure to infrastructure CI/CD pipelines using Azure DevOps and/or GitHub Actions.
• Proven ability to lead and coordinate infrastructure or operations teams.
• Strong customer-focused mindset with excellent communication and collaboration skills.
• Ability to work effectively with internal stakeholders and external service providers.
• Structured, proactive, and organized approach to problem-solving and documentation.
• Good written and spoken English communication skills.

Certifications

• Microsoft Azure Administrator Associate (AZ-104).
• Microsoft Azure Solutions Architect Expert (AZ-305).

We are keen to hear from you even if you don't match all listed requirements, but you identify with our brand and passion for innovation.