Security Services Consultant
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Join Palo Alto Networks' Security Services organization as an experienced, customer-focused technical team member supporting a diverse portfolio of CyberArk customers across DACH, Nordics, BeNeLux, and potentially throughout EMEA.
In this role, you will serve as a trusted advisor, technical expert, and primary point of contact, helping customers achieve long-term success and value from their self-hosted/on-premises CyberArk Privileged Access Management (PAM) programs. As customer environments evolve toward the cloud, the role may also shift over time toward a PAM SaaS focus. While the position is centered on PAM, there is also an expectation to grow into expertise in CyberArk’s EPM (Endpoint Privilege Manager) solutions.
Key Responsibilities
Customer Engagement & Ownership
- Serve as the primary technical advisor for assigned customers across EMEA, managing the full lifecycle from onboarding through long-term adoption.
- Build and maintain trusted relationships with operational stakeholders and executive sponsors.
- Guide customers on Privileged Access Management and security best practices.
- Contribute technical expertise to escalation scenarios where relevant.
- Be the customer technical representative when working with other CyberArk technical teams such as R&D and Support.
Technical Leadership & Strategic Advisory
- Provide expert guidance on CyberArk PAM self-hosted/on-premise solutions.
- Anticipate technical challenges and risks.
- Monitor product usage and adoption trends.
Solution Delivery & Technical Enablement
- Support planning, implementation, configuration, and expansion of CyberArk PAM solutions and adjacent solutions.
- Assist customers with configurations, troubleshooting, and integrations.
Cross-Functional Collaboration
- Align with the account team on strategy for your customers and share information.
- Collaborate with Product Management, R&D, Support, and Professional Services teams.
- Represent the customer's voice internally.
Qualifications
Core Requirements
- Minimum 3 years of CyberArk PAM experience, ideally in a large, complex, or modernized environment.
- Fluent in German and English.
Technical Background
- Experience with Windows/Unix, Active Directory, IDPs, networking, databases, and IT security.
- Ability to resolve complex technical problems.
- Experience with endpoint protection agents is beneficial.
Communication & Leadership
- Strong communication and organizational skills.
- Ability to manage multiple customers and projects.
Preferred Certifications
- CyberArk (PAM) certifications like Sentry, Defender, or CDE are beneficial.
Personal Attributes
- Proactive, self-motivated, and committed to excellence.
- Analytical and adaptable.
At Palo Alto Networks, we foster a culture of innovation, authenticity, and collaboration. This focus helps to advance our mission of protecting our way of life in the digital age by preventing successful cyber attacks.