Customer Data Architect

Job Description

As a Customer Tech / Customer Data Architect, you help clients define, design, and realize modern customer data foundations. You assess the maturity of their customer data landscape, shape future-state architectures, and translate business goals into actionable technical roadmaps. You work closely with C-level stakeholders, product owners, data engineers, and MarTech specialists to build a scalable, privacy-proof, and AI-ready customer data ecosystem.

The Work

• Lead customer data and MarTech maturity assessments, defining target architectures and actionable roadmaps
• Design end-to-end customer data architectures covering identity resolution, profile unification, ingestion, activation, governance, and security
• Advise on and architect solutions across Customer Tech platforms: CDPs, marketing automation, Customer Service technology, DAM, digital marketing tooling, and cloud data warehouses (e.g., GCP BigQuery, Azure)
• Translate business and marketing use cases into data models, integration patterns, APIs, and activation pipelines
• Shape and guide GenAI and agentic architectures within the customer data domain, ensuring responsible and scalable adoption
• Oversee delivery quality and technical solution integrity across complex implementations and migrations
• Collaborate with cross-functional teams to ensure architecture alignment across data, engineering, and marketing
• Support business development by identifying opportunities, shaping proposals, and delivering architectural vision pieces
• Stay ahead of industry trends in MarTech, CDPs, and AI-driven customer engagement

About Accenture Song

Accenture Song accelerates growth and value for clients through sustained customer relevance. Its capabilities span ideation to execution: growth, product, and experience design; technology and experience platforms; creative, media and marketing strategy and campaign, content and channel orchestration.