Dynamics 365 Technical Lead

Challenging Position within IBFD's Tech & Data Department

Are you the Dynamics team lead who ensures a healthy technical landscape for IBFD and who can ensure delivery of business features? If you can ensure stability, scalability, and velocity, we are looking for you.

IBFD is scaling its Dynamics 365 platform, which has become the backbone of marketing, sales, customer success and finance. As complexity, integrations, and business-critical automations continue to grow, we’re looking for a Dynamics 365 Technical Lead who can take end-to-end ownership of the platform’s technical delivery and day-to-day engineering landscape.

About IBFD

IBFD is the International Bureau of Fiscal Documentation, a non-profit foundation focused on international taxation knowledge and research. Tax practitioners around the world rely on IBFD for independent tax knowledge, publications, training, research and data. IBFD operates across publishing, training, government services and academia, with around 260 employees working in four offices on three continents.

About Tech & Data

The Tech & Data department serves as the development hub for IBFD and is also responsible for infrastructure and service management. The department comprises approximately 35 employees and external developers responsible for development of the Tax Research Platform, publication workflows, web shop, and online learning modules. The department also supports the development of the Dynamics platform that serves IBFD across the complete customer fulfilment cycle, from online sales activity to invoicing. The development team works in close collaboration with the Infrastructure & Service Management team, which is responsible for IBFD’s infrastructure and cloud services.

What will you do? Tasks & Responsibilities:

• Technical Leadership – Lead the Dynamics 365 technical direction, ensuring the platform is effectively designed, built, and operated in alignment with business goals and user needs, in close partnership with the Product Manager (WHAT vs HOW). Guide and mentor the technical team in translating roadmap items into robust solutions, proactively addressing dependencies, constraints, risks, and estimates. Drive the evaluation and adoption of Microsoft Release Waves and platform updates, ensuring disciplined regression testing and controlled rollouts to maintain stability and minimise disruption.
• Release Governance & Platform Health – Own the deployment approach (solutions, versioning, branching) and manage ALM/CI-CD pipelines to ensure predictable, controlled releases across Dev/Test/Prod. Be accountable for production health through incident triage, root-cause analysis, and problem management, driving stability, performance, and technical debt reduction.
• Quality & Security Engineering – Set and enforce engineering quality standards (code reviews, testing strategy, performance tuning, solution layering and documentation) to keep the platform “upgrade-ready”. Ensure meeting the best practices for security standards towards certification. Embed data governance and compliance-by-design, ensuring alignment with relevant legislation (e.g. GDPR) through strong data quality, security, access control, and auditability.
• Team Leadership & Mentorship – Lead, mentor and performance-manage engineers, while overseeing hiring and onboarding of Dynamics talent (employees and freelancers). Foster a culture of respect, transparency, collaboration and continuous improvement. Embedding knowledge through strong documentation and repeatable practices. Reduce dependency on external consultants by building strong internal capability.
• Continuous Improvement & Innovation – Stay up to date with platform capabilities and industry trends, and actively identify and implement improvements to development practices, tooling, and ways of working. Drive incremental improvements that increase team efficiency, platform reliability, and delivery speed.

What you bring?

• 7+ years of proven hands-on experience with Dynamics 365 (CE and/or F&O) and the Power Platform in a delivery-focused role
• Strong understanding of scalable solution design and enterprise patterns, with the ability to make pragmatic technical decisions
• Hands-on experience with ALM, CI/CD pipelines, and release management across multiple environments (Dev, Test, Prod)
• Experience implementing and maintaining security models, including identity, role-based access, and least-privilege principles
• Ability to translate product roadmap items into realistic technical delivery plans, aligning with timelines and constraints
• Experience managing technical dependencies, risks, and platform constraints in complex environments
• Familiar with Agile (Scrum) ways of working in cross-functional teams; experience with ITIL/service management is a plus
• Experience applying platform governance practices (Power Platform, environments, controls) in a practical and enforceable way
• Strong background in production support, including incident management, troubleshooting, and root cause analysis
• Proven experience leading and mentoring engineers, fostering collaboration, ownership, and continuous improvement

Preferred Qualifications

• Understanding of data governance and regulations (e.g. GDPR)
• Ability to drive culture (collaboration, accountability, improvement)
• Experience with Microsoft Release Wave planning & adoption frameworks
• Exposure to service principals / advanced identity models at scale
• Experience in Fiscal and Publishing industry – translate domain specific nuances into robust data science solutions
• Knowledge of adjacent Microsoft ecosystem (Azure, Fabric, AI, Copilot)

Why work with us?

• Hybrid working
• Free office lunches
• The possibility to work abroad for a maximum of three months per year
• Flexibility with 5.44% Personal Budget (individual choice to buy up to 33 days extra paid holiday per year or end of year bonus)
• Pension free of premium
• 8% holiday pay.