Head of Data & AI

At OpenUp, the mission is to make mental well-being accessible to everyone. Following a high tech & high touch approach, the company supports companies, their employees, and their families with proactive and practical mental health services. Through its digital platform, clients can access 1:1 check-ins, online courses, articles, videos, group sessions, mindfulness practices, and a team of committed mental well-being experts. OpenUp also includes Lifestyle Experts focused on nutrition, exercise, and sleep, offering a holistic approach that helps people take ownership of their health.

OpenUp is growing internationally and serves 2000+ companies, giving 600K+ employees access to its product.

Head of Data & AI

About the role

OpenUp has always believed that technology should strengthen the human side of mental well-being. This vision is now becoming real in a new way. Over the past years, the company has matured from Excel-based reporting to a modern, cloud-native data platform (Snowflake, dbt, Airflow, Lightdash). Its data products sit at the heart of how the business runs: helping Commercial track account health and renewals, Product understand activation and impact, and Expert Operations plan capacity and monitor quality.

In the last year, OpenUp has also built a dedicated internal AI capability that has delivered practical, high-impact solutions, from automating Customer Success reporting and Finance workflows to creating an AI-powered onboarding environment for its psychologist community.

As Head of Data & AI, you will lead that next chapter. You will bring Data and AI capabilities closer together and lead a team of around four people across analytics, data engineering and AI operations, while working closely with builders and AI champions throughout the organisation.

This includes shaping the Data & AI strategy, prioritising the right projects, defining the tech stack, and putting the right legal, privacy and quality guardrails in place. Just as importantly, you will help teams across OpenUp become more confident and capable in using AI themselves.

This is not a role from the sidelines. You will spend roughly half your time leading and coaching the team, and half working directly on high-impact projects. One day, you may be shaping the AI operating model; the next, you may dive into a complex data model, improve capacity forecasting or help rethink how data is used in pricing and commercial decisions.

About you

You combine analytical depth, technical understanding and business judgement. You do not need to be the most specialised engineer in the room, but you understand modern data and AI environments well enough to challenge assumptions.

You are super curious about AI and actively keep up with how the field is developing. You experiment with the latest models and tools, read broadly, build things yourself and form your own view on what is useful and what isn’t. You can look beyond the hype and translate new possibilities into practical opportunities for OpenUp.

You are also a people leader and enjoy helping talented people grow, bring focus without taking away ownership, and build an open and collaborative team culture.

Next to that:

• Analytically strong: You can structure complex problems and design the right analyses to reach the best decisions, guiding the data team on data modelling and transformation logic along the way.
• AI-native: You actively test new tools, build prototypes and use AI in your own work.
• Business-minded: You quickly understand business processes and understand where Data and AI can create the most value.
• Able to excite an organisation: You enjoy moving others, and can make AI understandable, practical and exciting for the wider organisation.
• Hands-on: You are excited to get your hands dirty.

On the technical side:

• Experience with SQL is a plus, and experience with Python is helpful.
• You know best practices in data modelling and can challenge the team on them.
• You understand modern data tech stacks and tooling, as well as the evolving AI tooling landscape, including models, applications, hosting platforms and the guardrails needed to use them responsibly.

Experience:

• A university-level degree, preferably in a quantitative or technical field.
• 7+ years of experience, which may include consulting, data, analytics or AI, with at least 2 years of leadership experience.
• 2-3 years of experience working directly in data, analytics or AI.

What you can expect

Joining OpenUp means being part of a fast-growing company doing meaningful work. You’ll work with a diverse and international team in an environment that is fun, challenging and dynamic.

• 27.5 vacation days per year.
• €1500 annual personal development budget.
• ClassPass contribution.
• A net allowance for internet and mobile phone use totalling €600 per year.
• Daily healthy and vegetarian lunch at the office.
• Flexible work model with hybrid and remote options.
• Monthly drinks, a company-wide summer fest and other activities.
• Unlimited access to OpenUp for you and your family, including 1:1 sessions with a psychologist, lifestyle expert, or financial coach.