Associate Director, Strategic Accounts & Retention | AI Workspace Libra

Shape the Future of Legal AI in Europe

At Libra, we're transforming how legal professionals work. Our AI-powered platform combines deep legal expertise with advanced generative AI to help lawyers research faster, draft smarter, reduce risk, and deliver better outcomes.

As Associate Director, Strategic Accounts & Retention, you will accelerate growth across Europe by driving strategic new business, expanding Libra's presence within the region's largest legal organizations, and strengthening customer retention across the existing client base.

The opportunity

This is a highly visible leadership role with direct influence on Libra's growth strategy. You'll own new business development across Europe's largest law firms and corporate legal departments while leading customer retention and digital revenue initiatives across multiple markets.

Working closely with the CEO and senior leadership team, you'll help secure some of the most strategic legal-tech deals in Europe and lead a team responsible for both growth and customer success.

What you will do

Drive Strategic Enterprise Growth

• Lead market expansion across the top 50 European law firms and top 100 corporate legal departments.
• Coach and support senior cross-border Account Executives on complex, multi-country opportunities.
• Build account penetration, competitive displacement, and account-based growth strategies.
• Develop executive-level relationships and engage senior stakeholders at target organizations.
• Lead negotiations and commercial strategy for high-value enterprise agreements.

Own Customer Retention & Expansion

• Lead a team of three Retention Managers across multiple regions.
• Drive customer adoption, value realization, and renewal outcomes.
• Own churn management, retention programs, and executive business reviews.
• Identify risks and growth opportunities across the customer base.

Accelerate Digital Revenue

• Oversee e-commerce performance across European markets and channel partners.
• Optimize digital sales channels, conversion performance, and lead hand-off processes.
• Drive continuous improvement through data, analytics, and commercial insights.

Lead & Influence

• Develop and inspire a team of seven commercial professionals.
• Partner closely with Sales, Marketing, Legal Engineering, Finance, and senior leadership.
• Present business performance, forecasts, and strategic recommendations at executive level.

What you'll bring

• 8+ years of success in enterprise SaaS, legal technology, or professional services sales leadership.
• Proven experience winning and managing complex, multi-country enterprise deals.
• Track record of exceeding new business targets and delivering sustainable growth.
• Experience leading high-performing sales, retention, or customer success teams.
• Strong executive presence and ability to influence senior stakeholders.
• Commercially astute, data-driven, and comfortable operating in fast-growth environments.
• Experience in legal tech or professional services is advantageous.
• Fluent English required; Dutch and/or additional European languages are a plus.

Why this role?

• Own some of Europe's most strategic legal-tech opportunities.
• Work directly with the CEO on key enterprise pursuits.
• Lead both acquisition and retention, giving you full commercial impact.
• Play a pivotal role in scaling one of the most innovative AI platforms in the legal industry.
• Build, influence, and shape the next stage of Libra's European growth story.

What do we offer?

In addition to a compensation and benefits package in line with the market, we also offer the following:

• Commission scheme.
• Personal choice budget.
• Home office allowance.
• Commuting allowance.
• A flexible, hybrid work setup in which we work twice a week at the office.
• An engaged, diverse, and quality-driven team.

Wolters Kluwer invests continuously in the growth and competencies of its employees by giving them many opportunities to develop.