Global Service Director – Radio Holland

About the role

Radio Holland is seeking a high-impact Global Service Director to lead our global service organization and strengthen our position as the most reliable maritime service partner and first choice for NAVCOM solutions worldwide. In this role, you are part of the Global Management Team, reporting to the CEO and taking responsibility with the team for the whole business.

In this role, you will drive strong commercial growth, build high-performing sales, inside sales, and operations teams, elevate service productivity and quality, expand recurring revenues, and optimize the global supply chain. You will lead a proactive, customer-centric Service Leadership Team and bridge technical excellence with commercial impact to deliver best-in-class service, safeguard vessel uptime, and scale Radio Holland’s global service ecosystem.

We are looking for a best-in-class leader with strong commercial acumen, operational excellence, strategic vision, and the ability to attract and develop top talent in a dynamic, collaborative, and no-nonsense culture.

About Radio Holland

Radio Holland is a leading international company specializing in high-tech communication, navigation, and automation solutions for the maritime industry. With offices around the world and a strong presence across Europe, we support our customers 24/7 with innovative technology and reliable service.

What success looks like:

• As Global Service Director, you will be accountable for shaping and executing a global service strategy that balances growth, operational excellence, and scalability.
• You will strengthen commercial performance across key customers and regions, build a robust and responsive service organization, and further professionalize inside sales, service delivery, and contract management.
• You will drive improvements in service productivity, quality, and reliability, while developing a scalable supply chain and service infrastructure that supports high availability and fast response worldwide.
• Through strong leadership, data-driven decision-making, and close cross-functional collaboration, you will ensure that service consistently contributes to customer satisfaction, employee engagement, and sustainable business performance.

Requirements:

• Fluent in English (written and spoken)
• Dutch preferred (or willingness to acquire quickly)
• Willingness to travel internationally on a regular basis
• Based in the Netherlands or willing to relocate to the Rotterdam area
• 10–15 years of relevant experience in international service or aftersales organizations
• Proven track record in a senior leadership or director-level role
• Experience with global or multi-regional P&L responsibility
• Strong leader with experience managing international and multicultural teams
• Strong commercial mindset; ability to position service as a value and revenue driver
• Strategic sparring partner to the CEO and Executive Board
• Ability to translate long-term vision into practical, executable plans