HR Operations Manager - Benelux

The HR Operations Manager Benelux is responsible for overseeing HR operational service delivery across the Benelux region, ensuring operational excellence, compliance, data integrity, and continuous process improvement while driving an efficient and high-quality employee experience.

The role

As our HR Operations Manager Benelux, you play a critical role in overseeing HR operational service delivery across the Benelux region, ensuring compliance, data integrity, process excellence, and continuous improvement across the employee lifecycle while partnering with key stakeholders to deliver high-quality HR services.

You will be reporting to Director, HR Operations France & Benelux, and you will manage:

Service Delivery

• Act as the primary escalation point for complex HR operational cases not resolved through self-service channels or the Shared Service Center.
• Oversee HR operational service delivery across the Benelux region, ensuring adherence to service level agreements and high-quality customer service.
• Provide guidance and expertise on HR operational policies, procedures, and employee lifecycle activities.
• Ensure data integrity across HR, payroll, and benefits systems, including SAP SuccessFactors, ADP, and other HR platforms.

Process Improvement & Compliance

• Own and govern key HR operational processes across the employee lifecycle, including onboarding, employee changes, leave administration, benefits administration, and offboarding.
• Define, document, maintain, and continuously improve HR operational procedures and controls.
• Identify process inefficiencies, operational risks, and service gaps and implement solutions to improve efficiency, compliance, employee experience, and data quality.
• Ensure HR operations processes comply with local labor legislation, collective agreements, and company policies.
• Coordinate audit preparation activities and support the implementation of corrective actions.

Benefits & Stakeholder Management

• Oversee administration of employee benefits programs, including transportation allowances, pension plans, insurance programs, and other local benefits.
• Manage relationships with external benefits providers and brokers to ensure service delivery and regulatory compliance.
• Provide expert guidance on benefits-related matters and support resolution of complex employee cases.
• Lead and support HR transformation initiatives, including process standardization, system implementations, organizational changes, and vendor transitions.
• Partner closely with HR Business Partners, Legal, Finance, external vendors, managers, employees, and the Shared Service Center to ensure seamless service delivery.

You are a Coty fit

As an HR Operations professional with strong expertise in employee lifecycle management, payroll governance, benefits administration, compliance, and HR systems, you thrive in a fast-paced and diverse environment. You are analytical, detail-oriented, results-driven, and able to operate autonomously while managing competing priorities.

• Minimum 5–7 years of HR Operations experience, ideally supporting the Benelux region within a complex, international, and matrixed organization.
• Fluent in English and Dutch.
• Strong expertise in HR Operations, employee lifecycle management, payroll governance, benefits administration, and compliance.
• Demonstrated experience driving process improvements, leading operational projects, and optimizing HR service delivery models.
• Advanced proficiency in Excel and HR systems, including SAP SuccessFactors, ADP, People Connect, or equivalent platforms.
• Excellent communication skills.
• Excellent analytical and problem-solving skills, with the ability to leverage HR data to identify trends, mitigate risks, and support decision-making.
• Exceptional attention to detail and commitment to data accuracy, compliance, and operational excellence.
• Experience supporting audits, controls, and regulatory compliance activities.

If you’re ready to support and shape the future of beauty, we want you on our team!

What we offer

This is a unique role with a genuine opportunity to make an impact. You’ll get to work in a diverse environment with a team of professionals who are passionate about the work they do and know how to have some fun along the way.

Coty’s global omni-working policy provides the option to work up to 50% of your month remotely. We believe that a more flexible philosophy of remote working will give everyone the freedom to choose what works for their individual circumstances and empower them to always perform at their best.