Head of IT/Senior IT Business Partner

Do you enjoy being on the move, supporting colleagues across different locations, and combining that with strategic decisions and business partnering? Join the IT team and help keep the technology behind critical forensic services running smoothly across sites in the Benelux and France.

Job Description

The Head of IT / Senior IT Business Partner provides strategic leadership and acts as the primary interface between IT and the Benelux and France business units, ensuring that IT services, solutions, and transformation initiatives support business objectives and deliver measurable value.

The role combines strategic business partnering with operational IT leadership. While driving regional IT strategy, demand management, governance, and service performance, the Head of IT also provides hands-on support where required, particularly at smaller or remote locations, ensuring business continuity and a consistently high level of IT service.

Working closely with Country Management, Laboratory Leadership, Group IT, Infrastructure teams, vendors, and the Lead IT Field Support Engineer, the role ensures reliable IT operations, successful project delivery, compliance with Group standards, and continuous improvement across the region.

Your Key Responsibilities will be:

Strategic Business Partnership

• Act as the trusted IT advisor for business leadership across Benelux and France.
• Translate business needs into IT roadmaps, investment plans, and digital transformation initiatives.
• Drive standardisation while balancing local business and regulatory requirements.

Demand, Planning & Governance

• Manage and prioritise regional IT demand in alignment with business priorities and Group IT strategy.
• Lead IT input into annual planning, budgeting, and technology roadmaps.
• Ensure compliance with Group governance, security, architecture, and regulatory standards.

Service Delivery & Operational Excellence

• Own business-facing IT service performance and user satisfaction.
• Monitor service levels, major incidents, and continual service improvement.
• Oversee successful delivery and adoption of IT projects and operational changes.

Stakeholder & Vendor Management

• Build strong relationships with business leaders, operational teams, vendors, and Group IT.
• Communicate priorities, risks, progress, and outcomes effectively across stakeholders.
• Support vendor performance, contract alignment, and regional resource planning.

Leadership & Continuous Improvement

• Lead and mentor regional IT-facing teams and Business Analysts.
• Drive continuous improvement, standardisation, and adoption of best practices across the region.
• Promote a collaborative, customer-focused, and high-performing IT culture.

Customer & Stakeholder Engagement

• Deliver a professional, customer-focused service to laboratory staff and business users.
• Communicate clearly with users regarding progress, resolution, and next steps.
• Build positive working relationships with site staff and IT colleagues.

Qualifications

What we think is needed to be successful in this role:

• 7+ years of experience in an IT Field Service, Desktop Support, or similar end user support role, plus 3+ years of experience as an IT Business Partner.
• Strong working knowledge of Windows desktops and laptops, common end user applications and peripherals, and hardware break/fix and troubleshooting.
• Good customer service and communication skills.
• Ability to work independently across multiple sites.
• Organised, reliable, and detail oriented.
• Ability to work under pressure.
• European driving license and the ability and willingness to travel between sites.

Which qualifications are a plus:

• Experience supporting laboratory, forensic, healthcare, or other regulated environments.
• Knowledge of ITIL based service management practices.
• Experience with asset management and ticketing systems.
• Relevant IT certifications or technical training.

What can you expect of us

• A 1-year contract with the intention to extend.
• A company car to travel between locations.
• 26 holiday days.

About Eurofins TMFI

Eurofins The Maastricht Forensic Institute (Eurofins TMFI) is the Dutch branch of Eurofins Forensic Services and part of a network of more than 1,500 forensic professionals. Eurofins TMFI provides forensic services to the police, the Public Prosecution Service, and the judiciary.

Eurofins Forensic Services operates across multiple locations and is rapidly developing. The main forensic laboratory is based in Maastricht.

In addition to delivering forensic services fully performed in the Netherlands—such as forensic DNA analysis and forensic medical examinations—Eurofins TMFI also acts as a managed service provider, offering services from other Eurofins Forensics laboratories and international partners to the Dutch criminal justice chain.

Eurofins TMFI is a relatively small but fast-growing organization within the wider Eurofins network. The dynamic team currently consists of approximately 70 ambitious professionals and is strongly focused on supporting the Dutch criminal justice system with innovative, flexible, and customer-oriented solutions.

We cannot provide VISA sponsorship for this role.