International Customer Senior Manager

Life tastes better with ice cream

With 19,000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high-performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

The Senior Manager, International Customers is the driving force behind fostering and expanding strategic partnerships with top European retail alliances. Your role will involve nurturing relationships with the alliances, leading negotiations, and ensuring seamless delivery to boost growth.

What you'll be responsible for

The role supports the commercial relationships and negotiations with the European Retail Alliances (ERAs): Agecore, Epic, EMD, GRS.

• Coordinate contract implementation in all European markets.
• Execute the contract with all local KAMs.
• Implement a sustainable and efficient way of working with stakeholders.
• Support negotiations with ERAs on behalf of the Ice Cream business through coordination, pre-negotiation alignment, data analysis, and deal breakdown.
• Aid coordination, governance and issue resolution across European markets and customers.
• Create an MEL framework to dissect deal results and improve future negotiations.

We're looking for someone who

• Has a minimum of 6 years of sales, business development or retailer account management experience at a cross-country level.
• Has experience in negotiation in major continental EU markets such as France, Germany and the Netherlands.
• Has a strong understanding of the European retailer landscape.
• Has proven negotiation skills.
• Demonstrates strong personal mastery and stress management.
• Has great communication and influencing skills.
• Has networking ability.
• Has excellent organizational skills and the ability to bring structure.
• Is analytical and numerically strong.
• Has professional English; French knowledge is desirable.

Leadership

• You must be resilient and deliver with passion through uncertainty.
• You create opportunities through the core and beyond.

Critical Standards of Leadership Behaviors

• PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.
• PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.
• TALENT CATALYST: Invests in people – coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.
• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
• CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.
• BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could.

You’ll thrive here if you value an inclusive culture with low ego and hierarchy, and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact
• Freedom to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.