Product Manager

What you are going to do

As the IT Product Manager for the Central Client Management team, you will be responsible for the strategy and roadmap of the Customer Data IT products within SAP BP. You will ensure that these products meet the needs of internal business customers from the Bank, Non-life, and Life & Pension Business Units. You will lead the roadmap of a multidisciplinary DevOps team consisting of four subteams and play a central role in all digital customer processes for these units. You will do this in close collaboration with an Engineering Manager, who is responsible for the hiring and development of the engineers and their engineering practice.

Key Responsibilities

• Product Strategy: Develop and implement the product vision and strategy for Customer Data IT products, focusing on customer needs and market developments. Develop and manage the corresponding budget plan
• Team Leadership: Direct, guide and coach the 4 Product Owners within the subteams, ensuring alignment with OKRs
• Stakeholder Management: Manage a diverse and complex stakeholder landscape with excellent communication and collaboration. Effective stakeholder management is crucial to align expectations and integrate feedback into product development
• Robust IT Change Delivery: Ensure a solid IT change delivery process with reliable timelines. This is essential to maintain the continuity of services and meet stakeholder expectations
• Stable Run Delivery: Guarantee a stable run delivery of the Customer Data IT products to ensure smooth operational processes and enhance customer satisfaction
• Performance Management: Set clear objectives for your team and hold them accountable for achieving these goals

What we offer you

NN invests in an inclusive, inspiring work environment and in skills and competences for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves. We offer you:

• 13th month and holiday allowance are paid with your monthly salary
• 27 vacation days for a 5-day working week and three Diversity Days
• A modern pension administered by BeFrank
• Plenty of training and learning opportunities
• NS Business Card 2nd class, which gives you unlimited travel, also privately. Do you prefer to travel with your own transport? Then you can declare the kilometers travelled
• Allowances for setting up your home office and for internet use

Who you are

You are experienced in working in an Agile environment where collaboration and continuous improvement are foundational. Additionally, you possess:

• A Bachelor’s or Master’s degree, preferably in computer science or a related field
• 5-10 years of experience as a product owner or project/program manager, including developing and implementing product vision and strategy for business customers in the financial industry
• Strong communication skills for effective collaboration with diverse stakeholders
• Proven track record of IT change delivery with reliable timelines and stable IT operational delivery
• Experience in directing, guiding, and coaching team members
• Familiarity with working with OKRs (Objectives and Key Results)
• Experience with SAP (BP) and its application in customer processes of an insurance company is a plus

Who you will work with

You will be part of a fast-paced, ever-evolving environment where innovation, collaboration, and agility are crucial.

The C&D IT Central Client Management team consists of 4 subteams and about 25-30 FTE. It is a well-balanced team in experience, age, and variety of skills, with people who interact daily, cooperate, and support each other. We believe in continuous learning through coaching on the job, training, and education.

Your approximately 90 C&D IT domain colleagues share a passion for technology and IT. The blend of different nationalities and levels of seniority ensures that everyone feels at home and can perform at their best. Our teams are characterized by their commitment, openness, and results-oriented approach. We work hard but also make time for fun.

C&D connects the Business Units of NN with our shared customers. This means that C&D IT is responsible for all generic digital platforms and capabilities used within NN to serve our customers. These key components support our digital client portals, apps, and AI/chatbot technology, enabling NN to deliver a digital, personalized, and relevant service offering to our customers.

The company is currently transitioning into a tech company with a strong focus on automation and creating the best digital products for customers, making this the perfect moment to join and help shape that movement.