Business Analyst End-to-End Monitoring

Help safeguard the continuity of Rabobank's critical services by turning End-to-End monitoring data into insights that support better decisions for customers, business stakeholders, and operational teams.

You & Your Function

Create transparency across Rabobank's most critical services by translating End-to-End monitoring data into actionable business insights. As a Business Analyst, you connect service health, customer impact, continuity risks, and architectural developments into a clear story. Whether supporting daily operations, major incidents, or crisis situations, you enable stakeholders to understand what is happening across the entire service chain and where action is needed most.

Examples for Practices

• Improve End-to-End visibility by identifying monitoring gaps and translating them into meaningful health indicators and KPIs.
• Transform technical incidents and performance issues into clear insights on customer and business impact.
• Strengthen continuity and crisis readiness by delivering reporting, dashboards, and visualisations that support informed decision-making.

Top 3 Responsibilities

• Drive the continuous improvement of End-to-End monitoring, visualisation, and reporting by identifying inefficiencies, analysing trends, and translating findings into practical improvements that strengthen service continuity.
• Connect stakeholders across IT, Control Room, Operations, Architecture, Product Management, and Business domains by translating diverse requirements into clear solution directions and aligned decision-making.
• Analyse service health, quality, availability, and performance across the End-to-End landscape and create compelling narratives that enable stakeholders to understand risks, customer impact, and opportunities for improvement.

As a Business Analyst within EET ITVM CSS (IT Continuity & Security Services / Continuity & Crisis Management), you operate at the intersection of technology, business continuity, and customer experience. The department maintains an End-to-End view of IT continuity across Rabobank and plays a central role in safeguarding the availability, stability, security, and compliance of business-critical services.

Together We Achieve More Than Alone

The best decisions are made when complex technical information becomes clear, actionable, and meaningful for everyone involved. By connecting perspectives across disciplines, we create the resilience our critical services require.

The people of EET ITVM CSS are responsible for maintaining an End-to-End view of Rabobank's critical services. We oversee process visualisation, incident management, crisis management, and communication with regulators and key stakeholders. Collaboration is central to how we work, bringing together expertise from multiple disciplines to ensure continuity, resilience, and transparency across the bank. As one analytical and solution-oriented team within Rabobank, we continuously challenge ourselves to improve how services are monitored, understood, and protected.

You & Your Talent

• Minimum 5 years of experience in business process analysis or a comparable role.
• Proven experience with End-to-End monitoring, service visualisation, or chain management.
• Knowledge of IT continuity, monitoring, observability, automation, and service management frameworks.
• Understanding of banking technology environments, governance structures, and regulatory requirements.
• Strong analytical and conceptual thinking skills.
• Excellent storytelling skills with the ability to transform complex technical information into business-relevant insights.
• Confident stakeholder management and communication skills across organisational levels.
• Proactive mindset with a strong focus on continuous improvement and innovation.
• Ability to build alignment and trust in complex stakeholder landscapes.