Customer Care Operations Expert with French language

Bij Medtronic kunt u een levenslange carrière van ontdekking en innovatie beginnen en tegelijk toegang tot gezondheidszorg en een gelijke behandeling voor iedereen bevorderen. U zult doelgericht leidinggeven en barrières slechten voor innovatie in een wereld met meer verbondenheid en compassie.

Join Customer Care & Order Operations (CCOO) and help ensure life-changing medical technologies reach patients across Western Europe while contributing to Medtronic's Mission of alleviating pain, restoring health and extending life. As part of our Specialized Services Customer Care team, you will play an important role in delivering outstanding customer experience while ensuring reliable, efficient and compliant execution of our end-to-end Offer-to-Cash processes.

Working in an international environment, you will collaborate closely with Sales, Finance, Supply Chain, Logistics, Quality and Shared Service Centers to support our customers and business partners every day. At Medtronic, Customer Care is continuously evolving. We are investing in standardization, digitalization, automation and continuous improvement to create simpler, smarter and more efficient ways of working. This provides exciting opportunities to learn, grow and contribute beyond daily operations.

If you enjoy solving problems, working in an international fast-changing environment, improving processes and making a meaningful impact on patients, this is the opportunity for you.

A Day in the Life

As a Customer Care Operations Expert, you support the successful execution of end-to-end Offer-to-Cash processes across multiple European markets for our Spinal and Aortic Operating Units. You ensure customer requests are handled accurately, efficiently and in accordance with quality and compliance standards.

Working closely with customers and cross-functional stakeholders, including Sales, Customer Care Shared Service Centers, Supply Chain, Finance, Logistics and Quality, you deliver an outstanding customer experience while balancing customer needs with operational priorities. You take ownership of the customer journey by proactively resolving issues, reducing complexity and ensuring reliable, high-quality outcomes.

Beyond day-to-day execution, you identify opportunities to simplify processes, improve customer experience and contribute to more standardized and efficient ways of working. You enjoy working in a dynamic international environment where collaboration, continuous learning and improvement are part of everyday work.

By embracing digital solutions, sharing ideas and challenging inefficiencies, you contribute to stronger operational performance and help shape the future of Customer Care & Order Operations.

Responsibilities may include the following and other duties may be assigned:

• Serve as the primary operational contact for customers and business partners, building trusted relationships and delivering outstanding customer experience
• Manage the end-to-end Offer-to-Cash process, ensuring accurate, timely and compliant execution while balancing customer needs with operational excellence
• Take ownership of customer inquiries and operational issues, applying a first time-right mindset to deliver sustainable solutions and minimize rework
• Collaborate with Sales, Customer Care Shared Service Centres, Finance, Supply Chain, Logistics, Quality and other cross-functional partners to ensure seamless execution across the customer journey
• Guide customers and internal stakeholders towards available self-service and digital solutions, promoting adoption of the most efficient support channels and reducing unnecessary manual interactions
• Proactively identify operational risks, process inefficiencies and customer pain points, translating insights into improvement opportunities
• Contribute to standardized ways of working by maintaining accurate process documentation, work instructions and knowledge sharing
• Support continuous improvement initiatives by identifying trends, simplifying processes and contributing to digitalization, automation and operational excellence
• Promote a culture of ownership, collaboration, quality and continuous improvement while contributing to a stable, scalable and customer-focused operation

Required Knowledge and Experience:

• Bachelor degree or equivalent professional experience
• Experience in Customer Care, Order Management, Sales Support, Operations or a similar customer-facing operational environment
• Excellent verbal and written communication skills in both French & English language
• Demonstrated problem-solving skills with a proactive and ownership-driven mindset
• Strong organizational and prioritization skills, with the ability to manage multiple priorities while maintaining quality and accuracy in a dynamic environment
• Comfortable working under pressure in a fast changing and fast paced environment
• Experience working with SAP or comparable ERP systems and Microsoft Office applications
• Analytical mindset with the ability to identify improvement opportunities and contribute to continuous improvement initiatives, digitalization and operational excellence
• Ability to work independently while contributing effectively within an international team
• Demonstrated willingness to learn new technologies, adapt to change and contribute to continuous improvement initiatives

Additional valuable qualifications include knowledge of Lean, Continuous Improvement or process optimisation methodologies, as well as experience working in an international or shared services environment. Familiarity with CRM systems, Customer Interaction Centers (CIC), or similar customer service platforms would be advantageous. Additional European language skills are also considered a plus.

Fysieke functievereisten

De bovenstaande verklaringen zijn bedoeld om de algemene aard en het niveau van het werk te beschrijven dat wordt uitgevoerd door werknemers die aan deze functie zijn toegewezen. Het is echter geen uitputtend overzicht van alle vereiste verantwoordelijkheden en vaardigheden die bij deze functie horen.