eCommerce Merchandising & Campaign Manager

It’s an amazing time to join O'Neill as we are riding the wave of change. Rise to your potential and help us take our legacy into the future.

eCommerce Merchandising & Campaign Manager

A Perfect Fit

O'Neill is looking for an Digital Visual Merchandiser & Campaign Coordinator to own the end-to-end execution of our eCommerce campaigns from concept and strategy through to on-site merchandising, promotional setup and post-campaign reporting. You'll align strategy across Product, Marketing, and Creative, lead a small team covering visual merchandising and CRM/email and make sure every campaign launches on time, looks consistent across channels and converts.

Key Responsibilities

Campaign Ownership

• Identify the eCom initiatives within each seasonal campaign that will make the biggest impact and develop and protect the overarching concept and messaging behind them
• Coordinate eCom campaigns between Product, Marketing, and Creative teams and align on strategy
• Create and manage timelines, ensuring deadlines are met across all stakeholders
• Monitor deliverables and ensure messaging consistency across all channels
• Generate post-campaign reports, present insights and recommend optimizations
• Lead the CRM & Email Marketing Specialist on seasonal newsletter strategy, including product selection based on stock and performance

Process & Operations

• Implement and maintain seasonal processes and structures for product onboarding and merchandising
• Guarantee proper implementation of promotional mechanics (discount codes, bundles) across the website and checkout flow
• Collaborate with the website manager and external partners to implement or troubleshoot campaign-specific features

Website Merchandising & Site Experience (Supervisory)

• Lead the Junior Digital Visual Merchandiser on product onboarding and website merchandising using Nosto, identifying cross-sell opportunities.
• Direct navigation menus, homepage and landing page updates based on strategy and seasonality
• Brief Marketing on content needs for key pages and campaigns
• Ensure timely launch and testing of online campaigns and promotions
• Oversee setup of vouchers, coupon codes and special promotions
• Support CRO and website development through bug reporting, testing and feedback

What We're Looking For

Knowledge & experience

• Passion for technology and fashion
• Bachelor’s degree in e-Commerce, Marketing or related
• At least 3 years of experience in a DTC eCommerce environment
• Previous experience managing a small team is a plus
• Strong Excel skills and experience managing large datasets
• Excellent attention to detail
• Proactive and comfortable managing deadlines in a fast-paced environment
• Basic knowledge of Shopify and Google Analytics
• Experience with eCommerce and ERP platforms is a plus
• Fluent in English

What do we offer?

• A challenging position in an international and dynamic environment.
• Short communication lines and a creative place to work.
• Health & Wellbeing programs, including HIIT & Yoga opportunities in the office and an Individual Wellbeing budget.
• Staff discount, sample sales, and fun team events.