Ancillaries Performance Specialist

As our Ancillaries Performance Specialist, you'll be the data backbone of TUI Airline's ancillary business, transforming raw data into clear, actionable insights that drive commercial growth across our global operations.

About our offer

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

About the job

• You'll lead the reporting and analysis of ancillary product performance across all channels and touchpoints, using data to support decision-making and commercial strategy.
• You'll develop and maintain dashboards and automated reporting tools to monitor key metrics such as revenue, conversion, customer uptake and margin.
• You'll provide data-driven recommendations to improve product packaging, pricing, sales tactics and customer experience across our ancillary portfolio.
• You'll conduct deep-dive analyses to uncover patterns in customer behaviour, identify areas of underperformance and support future product development.
• You'll work closely with digital, commercial, and finance teams to align on KPIs and performance definitions, ensuring consistent use of data across the business.
• You'll continuously improve our reporting environment by implementing process automation, visualization improvements and data structure enhancements.

About you

• You have proven experience in a data or performance analyst role, ideally within a commercial, airline or travel context.
• You possess strong technical skills in Excel, SQL and data visualization tools such as Power BI or Tableau.
• You have the ability to turn complex data into actionable insight, with a clear focus on commercial impact and usability.
• You're familiar with e-commerce, digital platforms and customer behaviour analytics.
• You have excellent attention to detail and data accuracy with a proactive approach to troubleshooting and improvement.
• You're a strong communicator, confident in presenting findings to both technical and non-technical stakeholders.
• You're self-motivated, organised and capable of managing multiple priorities in a fast-paced environment.

Security statement

At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline.