Customer Success Manager DACH - German speaking

As a Customer Success Manager for the DACH market, you will join Channable’s Customer Success Team as an individual contributor, working closely with Sigrid and Sebastião and reporting to Helen. The DACH market is a key focus area with significant growth potential, and this role plays an important part in nurturing and expanding client relationships in the region. ✨

You will be the proactive expert for your client portfolio, helping clients maximize Channable’s capabilities to achieve their business objectives. This is an opportunity to directly support the success of DACH clients, drive expansion in the market, and contribute to Channable’s overall vision.

Your job

• Portfolio and client management: customer retention, identifying risk, preventing churn, realizing upsell and expansion, including pipeline creation and forecasting.

• Performing kick-off meetings, strategic impact reviews, check-ins, demos, and commercially led meetings.

• Working strategically with partners online and onsite.

• Realizing success plans with outcome-driven and goal-focused metrics, both with agency partners (Bronze, Silver, Gold) and advertisers.

• Conducting scalable trainings with larger advertisers and agency partners at the office, abroad, and online.

• Capturing valuable client insights and feedback and delivering this to product, development, and commercial teams.

• Collaborating with the marketing department and clients to create opportunities for webinars and success stories.

• Performing client-empowering and insightful activities such as product roundtables, webinars, partner days, training days, trade shows, and events.

• Optimizing customer life cycle and Customer Success Management processes.

You will have the chance to build your network and work with owners of small webshops, marketers of international brands, and digital marketing agencies. In this role, you will act as a trusted advisor, enabling clients to use the solution successfully and grow their business with Channable.

Who are you?

• You have at least 2 years of experience in Customer Success, Account Management, Partnership Management, or Relationship Management.

• Experience in SaaS and/or eCommerce is required. A background in Marketing or Agency is preferred.

• You have an interest in online marketing and eCommerce.

• You are social, persuasive, and energetic.

• You have at least a completed HBO education, for example in commercial economics, (international) business, marketing, or hospitality.

• You have business-fluent German (C2 level) and excellent written and spoken English skills.

Practical requirements

• You are living in The Netherlands within travel distance of the Utrecht office.

• You are willing to come to the Utrecht office for two days per week, preferably more.

• You are available to travel and visit clients and events at least once per quarter in Germany.

• You have a valid work permit for The Netherlands or EU citizenship.

About Channable

Channable is a fast-growing B2B SaaS platform that offers a fully integrated way to market products online. The company helps marketers and online businesses manage, scale, and optimize their marketing.

Being part of the team means working with diverse and fun people who trust and support each other. Channable has 320+ team members representing more than 40 nationalities, with its headquarters in Utrecht and additional offices in New York City, Berlin, and Aarhus.

What do we offer?

• 8% holiday allowance, paid together with the May salary.

• Annual learning and development budget of €1000.

• A pension saving scheme that can accrue up to 5% of your monthly salary, or an additional +2.5% to your monthly base salary.

• Travel coverage for commuting, including an NS Business Card or €0.25 per km. 🚆

• A hybrid working policy with two office days per week in a renovated historic office in central Utrecht.

• Home office supplies for remote work. 🖥️⌨️

• 26 vacation days plus 2 reload days based on 40 hours.

• A 3-week workcation, with an additional 3 weeks for expats living in the Netherlands. 🍹

• Flexible working hours, with start times between 8:00 and 10:00 am. 🕰️

• Discounted Urban Sports Club subscription.

• Free and anonymous access to the OpenUp platform and psychologists, also available to family members.

• 5 weeks of 100% paid partner leave.

• Fresh meals Monday to Thursday catering to all dietary needs, with sandwiches and salads on Fridays.

• Channaweekend: an annual long weekend with colleagues from around the world. 💜🔥

• Channaweek: global events where the international team gathers in Utrecht to connect and learn.

• Additional working conditions such as massages, in-office bar, parties, personal training sessions, video games, and more.