Customer Program Manager | DX Sales

Join DX as a Customer Program Manager supporting APAC time zones in a fully remote role.

Overview

DX is headquartered in Salt Lake City, Utah and is one of the fastest-growing SaaS companies globally. We help engineering leaders build high-performing, productive teams. DX collects millions of data points daily, powering insights into developer productivity and experience at companies like Pinterest, GitHub, BNY, Xero, and many more.

Our business has scaled profitably and grown rapidly—tripling annual recurring revenue in the last several years.

Working at Atlassian

This role is fully remote to cover APAC time zones and we are currently only hiring for this role in APAC.

Your future team

As an associate on the Program Manager Services team, you will work directly with DX’s customers to coordinate the planning, execution, and analysis of their quarterly developer experience surveys. In addition, you will work closely with our Customer Success team to develop and strengthen relationships with executive stakeholders at customer accounts.

What You’ll Do

• Create and drive execution of detailed projects, working in collaboration with customer stakeholders
• Own communication with clients regularly to provide our recommendations and manage expectations
• Directly communicate with VP+ level executive stakeholders at customer accounts
• Identify the needs of technology executives and prepare relevant analyses and reports to help inform decision-making and provide clarity into the health of their engineering organization and actions required to improve

In partnership with our Customer Success and Product teams, you will also:

• Refine the strategies to deliver great value to customers through DX Program Manager services
• Recommend and contribute to process improvements to maximize accuracy and efficiency within the Program Manager Services offering

Qualifications

• 2-5 years experience in a customer facing role
• Prior experience in change management, consulting, business analytics, client services, project management, operations, etc
• Excellent verbal and written communication skills; comfort presenting to strategic stakeholders/leadership
• Highly organized and able to effectively manage a high volume of parallel projects at once
• Able to provide great, consistent service to clients who are sometimes assertive and demanding
• Self-motivated, able to work effectively under deadlines without much supervision, excellent follow-through

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work.