Business Analyst Commercial

Join us to play a key role in this strategic project and drive innovation in a stimulating and ever-evolving technical environment. As part of our digital transformation, we are looking for an experienced Business Analyst to strengthen our backend team. You will be responsible for analyzing, modeling, and optimizing processes related to our orchestrator and backend and API administration tool.

You will join the BAR product team, a key pillar of operational and business processes within the Digital Product & Services department, reporting to AFKL’s Marketing division.

BAR comprises three applications — Business Rule Engine, Admin Tool, and Resource Store — supporting the company’s digital orchestration. The team works on synchronizing critical services, simplifying complex processes into scalable workflows, and enabling business units to configure rules, manage resources, and streamline data efficiently.

Wat ga je doen?

• Understand and analyze user needs
• Translate business requests into solutions
• Master writing User Stories
• Monitor developments, test delivered solutions, and validate delivery
• Ensure solutions are defined and implemented respecting architecture rules, data protection, and IT security
• Identify and manage project dependencies and impacts
• Analyze and coordinate incident resolution
• Define and measure relevant KPIs for new features and monitor the performance of our solutions and digital products
• Assist the Product Owner with analysis, product vision, and priority definition
• Be responsible for cross-cutting topics

Waar land je?

You will join the BAR product team, a key pillar of operational and business processes within the Digital Product & Services department, reporting to AFKL’s Marketing division.

Jouw profiel

You are proactive, enthusiastic, and curious. You understand the international traveler—our end user—and have a keen interest in technical possibilities and industry trends, particularly in aeronautics. While deep IT expertise is not required, technical affinity is essential, as you will work on advanced backend components.

Knowledge and skills:

• Proficient with Office Suite, JIRA, and Confluence
• Experience as a Business Analyst is highly valued
• Knowledge of Distribution, PSS, or Product Management is a plus
• Able to simplify and translate complex needs into clear solutions
• Technical skills are an advantage, such as:

• JSON
• SQL queries and database familiarity
• RESTful API services
• Eagerness to explore new technologies

Soft skills:

• Strong interpersonal skills and kindness
• Team player with excellent collaboration abilities
• Proactive and responsive
• Analytical and forward-thinking
• Enjoys problem analysis and incident resolution
• Solid IT knowledge is a strong asset
• Experience collaborating with both backend and frontend teams

Ontdek de voordelen van bij ons werken

Als je functie dit toelaat: thuiswerken en tot 8 weken werken vanuit het buitenland (EU en Caribisch gebied)

2% vrij te besteden ontwikkelbudget

Volop ruimte voor persoonlijke ontwikkeling en mooie doorgroeimogelijkheden

Fikse korting op vliegtickets (als je minimaal 6 maanden in dienst bent)

Wat bieden wij

• Een uitdagende rol bij een uniek Nederlands bedrijf;
• Een goede pensioenregeling en 8% vakantiegeld;
• Een eindejaarsuitkering van 8,33%;
• 25 vakantiedagen en 5 extra vrije dagen;
• Fikse korting op vliegtickets (als je minimaal 6 maanden in dienst bent);
• Een duurzaam vervoersbeleid, met o.a. 100% gratis reizen naar het werk met het Openbaar Vervoer (binnen Nederland);
• Korting op je ziektekostenverzekering;
• Een budget voor duurzame inzetbaarheid.