Business Support Officer

Eurofins BioPharma Product Testing is the largest Dutch contract laboratory for the pharmaceutical industry and specializes in analytical tests for (bio)pharmaceutical raw materials, intermediates, and products for a wide range of national and international clients.

This position is open within the Business Unit NBLSC (National Business Line Service Centre). The team combines young and experienced professionals with diverse backgrounds and works together to support pharmaceutical product quality and patient safety worldwide.

Job Description

In this junior function as a Business Support Officer, you will be the first point of contact for clients and assist in customer support. Working closely with Account Managers, Business Development Managers, and technical subject-matter experts, you create qualitative quotations and different client-facing materials. The role also involves contributing to projects that enhance Business Support processes and strengthen collaboration with various stakeholders.

Tasks and responsibilities:

• Serve as the initial point of contact for (potential) clients.
• Collaborate with Business Development Managers and technical SMEs.
• Prepare quotations.
• Maintain and continuously improve quotation templates and client-facing materials.
• Keep client and commercial data up to date and troubleshoot issues in the CRM and LIMS systems.
• Contribute to projects aimed at optimizing workflows and Business Support processes.

Qualifications

This position is ideal for someone who is proactive, collaborates well within a team, engages comfortably with diverse stakeholders, and works confidently across several systems.

We are looking for:

• HBO-Bachelor in Life Sciences or related fields.
• Starter or junior level with 0–2 years of experience.
• Knowledge of and interest in molecular biology, (bio)chemistry, organic chemistry, and/or analytical chemistry.
• Strong interest in a business environment, with the ability and eagerness to combine scientific and business skills.
• Experience with or ability to work with complex systems, such as LIMS systems.
• Ability to communicate with different stakeholders within the company and with customers.
• Analytical mindset and creative problem-solving attitude.
• Excellent organizational and time management skills.
• Ability to work in a team and collaborate closely on multiple group projects.
• Proactive attitude and willingness to take action in complex situations to promote resolution.
• Required proficiency in English; Dutch is an asset.

What Eurofins offers

This position is based within the NBLSC Business Unit at the Eurofins BioPharma Product Testing Leiden site on the Bio Science Park. You will join a close-knit team where collegiality and collaboration come first, in a responsible and challenging role with room for your own ideas and input.

• 25 days of vacation with the option to purchase 7 additional days, based on a full-time contract.
• Travel allowance of 23 cents net per kilometer, or full reimbursement of public transport expenses via NS Business Card.
• Participation in a pension scheme with 50% contribution by Eurofins.
• A monthly choice budget balance of 8.95% of gross salary, including holiday pay and a year-end bonus, which can be paid out or used for benefits such as extra days off.
• Discount on additional health insurance.
• Tax benefits via FiscFree for purchases such as a bicycle, sports contribution, fitness, mobile telephony, computers and tablets, or a weekend away.
• Professional training and development opportunities.
• Training options via the online learning platform Good Habitz.
• Diverse developmental opportunities within the organization.
• A large client portfolio that brings diversity to your work.