IT Engineer Contact Center

As a Senior CCaaS DevOps Engineer, you design and operate a cloud-based contact center platform that supports critical customer interactions at ABN AMRO. You take end-to-end ownership of platform capabilities across NICE CXone, APIs, and telephony integrations, ensuring secure, reliable, and compliant solutions while enabling seamless omnichannel experiences. Your work directly impacts customer service operations and contributes to building scalable, future-ready digital platforms within a sustainability-focused bank.

Your job

In this role, you’ll take ownership of our CCaaS platform capabilities from concept to delivery and continuous improvement. You’ll help shape seamless customer experiences by connecting NICE CXone with our internal systems and designing reliable voice and telephony integrations. Together with colleagues and partners, you’ll explore new opportunities to enhance the platform, implement secure API solutions, and embed security and compliance into everything you build. You’ll also play a key role in maintaining platform reliability, resolving critical incidents, and turning complex integration challenges into practical, innovative solutions.

Working environment

You will join an international, multidisciplinary DevOps team within the Customer Interaction & Conversational grid. The team brings together engineers, data specialists, and product professionals from diverse backgrounds and nationalities. We work in an agile, DevOps-driven setup with a strong focus on collaboration, shared ownership, and continuous improvement. Knowledge sharing, experimentation, and learning from one another are core to how we operate. You will collaborate closely with internal stakeholders and external vendors in a complex CCaaS ecosystem, contributing to scalable and resilient platform solutions. We work in a hybrid model, with at least one day per week in the office to support collaboration and team alignment. As part of a bank committed to sustainability, we focus on building digital solutions that improve efficiency, reduce operational waste, and support long-term, responsible innovation.

Your profile

• Experience as a DevOps, Platform, or Cloud Engineer
• Strong hands-on experience with cloud platforms, preferably Azure
• Experience securing REST API exposure via API gateways
• Experience with voice and telephony integration is a strong plus
• Hands-on experience with CI/CD, automation, and scripting, for example Python
• Experience working in complex, vendor-driven environments within a CCaaS ecosystem
• Strong ownership mindset and proactive problem-solving skills

Proven experience securing applications and APIs using:

• TLS encryption
• OAuth2 authorization patterns
• SAML integrations (IdP/SP)
• Web and API security best practices
• Secure coding principles

Strong understanding of transport and application protocols:

• TCP/IP
• HTTP/HTTPS
• SIP (telephony)
• WebRTC / RTC

We are offering

Joining us means stepping into a role with impact, supported by excellent employment conditions that foster your job satisfaction, development, and wellbeing.

In addition, we offer:

• An attractive gross monthly salary based on a 36-hour work week, including holiday allowance and a flexible benefit budget.
• An excellent pension scheme, ensuring that you are well prepared for the future.
• Flexibility in working: working from home is possible in consultation with your team and depending on your role. We will provide an ergonomic home office setup for you.
• Plenty of room for relaxation with five weeks of vacation per year, supplemented by two mandatory days off. You can also purchase up to four additional weeks of vacation annually.
• Five “Banking for better days”: extra days off that you can use for personal development or volunteer work.
• Personal development is key: you receive a development budget of €1,000 per year, which can accumulate up to €3,000.
• An annual public transport pass with free public transportation throughout the Netherlands for both business and private use.