Continuous Improvement & Operations Manager

As a Continuous Improvement & Operations Manager at Picnic, you establish stable, high-performance processes and continuously improve them using data and clear KPIs. You own the day-to-day performance of your area, lead multiple shifts and teams, and translate analysis into concrete actions that improve safety, quality, and productivity. Through hands-on leadership and strong process discipline, you turn insights into consistent execution on the floor.

Tricks of the trade

• Lead daily operations: Supervise 1 shift on the floor each week, and use insight to drive process improvements and operational excellence.
• Area ownership: Own day-to-day and weekly performance of your area (inbound or outbound), delivering on safety, quality, productivity, and delivery KPIs.
• Hands-on leadership: Lead teams across multiple shifts, driving engagement, retention, and strong captain leadership on the floor.
• Incident & planning management: Handle major incidents, set productivity inputs, and manage planning escalations when needed.
• Continuous improvement: Lead improvement initiatives and support Lean activities that remove friction from daily operations.
• Performance management: Drive shift-level results on delivery capacity, UPH, cost, completeness, timeliness, and perfect deliveries.

What you bring

• Master’s degree in a relevant field
• 3+ years of Supply Chain experience
• Comfortable managing high-volume, high-SKU workflows
• Strong analytical skills, with a high level of competence in data analysis tools
• Familiarity with Lean and continuous improvement initiatives
• Fluent in English; Dutch is a plus
• Hands-on experience in automated, semi-automated, or manual fulfilment is a plus
• Lean/continuous improvement experience is a plus
• Proven ability to lead teams is a plus

Picnic perks

You'll receive a competitive compensation package, including:

• 25 vacation days per year to recharge your batteries
• The option to lease a car
• Freshly prepared, healthy breakfast, lunches (and dinner at the FC), as well as snacks and drinks available at all Picnic locations
• A flexible company pension plan called “Doenpensioen” at a.s.r.
• Picnic laptop and smartphone
• An awesome scale-up atmosphere with the freedom to drive your own projects and the opportunity to have an impact
• The chance to work in an international environment with motivated team members and legendary company events
• Many internal learning and development possibilities, as well as professional soft skill and leadership trainings at a specialized external party