Field services specialist

Over de baan

The Field Services Specialist is responsible for providing hands-on technical support, maintenance, and troubleshooting for IT systems and hardware across all parks and offices. The role ensures minimal downtime, optimal equipment performance, and a consistent end-user experience by supporting both remote and on-site operations. This includes scheduled visits to parks and offices for installations, upgrades, and project support when required.

Wat je gaat doen

• Provide on-site and remote technical support to park and office teams, resolving hardware, software, and network-related issues efficiently.
• Conduct regular visits to parks and offices to perform system health checks, preventive maintenance, and equipment upgrades.
• Support deployment and configuration of IT infrastructure and end-user devices (e.g., POS systems, PCs, printers, and network equipment).
• As part of Service Delivery team, ensure timely escalation and resolution of incidents or service requests.
• Assist in IT projects by setting up, testing, and validating equipment and system functionality on-site.
• Maintain detailed documentation of all support activities, installations, and configuration changes for each park and office.
• Coordinate with vendors and third-party partners for repairs, replacements, and timely delivery of IT assets.
• Ensure compliance with IT security and operational standards during all on-site and remote interventions.
• Participate in audits and asset management reviews to ensure accurate inventory and lifecycle tracking of IT equipment across all parks and offices.
• Support and track asset management processes, including procurement, allocation, maintenance, and retirement.
• Provide feedback to improve field processes, tools, and end-user experience based on findings from park and office visits.
• Contribute to ongoing improvement initiatives to optimize IT service delivery and on-site support efficiency.

Wie je bent

• 5-7 years of experience in IT field support or technical services, preferably within a multi-site or hospitality environment.
• Strong knowledge of hardware, networking, and operating systems (Windows, macOS, and mobile platforms).
• Experience using incident and service management tools (e.g., ServiceNow, Jira, or similar).
• Proven ability to troubleshoot complex technical issues under time constraints.
• Experience managing third-party service providers and hardware vendors.
• Familiarity with IT asset management and CMDB practices.
• Ability to travel frequently and work independently across all parks and offices.
• Industry experience in hospitality or leisure is an advantage.

Wat we je bieden

• An annual contract with a trial period of one month, with the intention of permanent employment.
• A bonus scheme.
• 27 days' holiday for a full-time working week, with the option to purchase 10 additional days off.
• Flexible working hours and the possibility of partly working from home.
• Working from home allowance of €2,40 per home working day.
• A travel allowance in accordance with the Landal travel allowance scheme based on €0,23 per km. If you travel by public transport, your travel costs will be 100% reimbursed.
• Training and education options.
• Participation in the Recreation pension fund, with Landal and you each paying half of the premium.
• Possibility of paid additional maternity and parental leave.
• Various group insurance policies, including free continuous travel insurance for you and your family.
• A favorable staff booking scheme.