Professional, Account Services

At Under Armour, you will have the freedom to go further in a role focused on developing, delivering, and selling state-of-the-art products and digital tools that make top performers even better.

Purpose of Role

As part of EMEA Supply Chain, you will be responsible for executing the day-to-day orderbook management for your accounts. You will connect with UA customers and internal stakeholders across several channels of communication.

You will be measured on achieving KPIs and goals for both your function and POD, with a focus on execute today. There will be strong interaction with all other Supply Chain pillars, particularly Logistics & Distribution. The role also works closely with our Regional Sales team and Planners. You will be held to a higher standard of execution, with the expectation of functional expertise and process improvements. Travel to our regional hub, and regular visits to our key customers will be expected.

Your Impact

Orderbook Management

• Track and maintain orders and be accountable for all KPIs with regards to your own order book.
• Ability to follow processes and procedures of both the function and the POD.
• Work daily in a variety of systems including SAP, BI, B2B and Excel.
• Ensure a working knowledge of the entire order cycle.
• Actively support the UA DH team and cross-functional teammates.

Analysis and Communication

• Run and analyze daily, weekly and monthly reports according to service level agreements.
• Communicate proactively, professionally, efficiently, and tactfully with accounts, sales, logistics and all other cross-functional areas.

Problem Solving and Enquiries

• Effectively problem solve to ensure accurate and timely delivery of products to accounts.
• Handle a variety of supply chain-related enquiries in a timely manner.
• Adapt to new IT upgrades (SAP, B2B, BI), new processes, new applications and scenarios.

Additional Level Expectations

• Serve as a super user for IT upgrades, new processes, new applications and scenarios.
• Support functional SAP training across the AS team (cross-POD), and be involved in the overall onboarding plan and progress for AS, including policies and procedures.
• Act as the first backup to the Manager from a POD and regional point of view; in the Manager's absence, handle escalations, drive RTB and intake plan reporting, lead team meetings, and support account visits and scorecards.
• Be seen as a mentor by less experienced teammates.
• Drive projects and process improvements by identifying gaps in current processes to improve efficiency, service level and sustainability.

Qualifications

• Proficiency with Microsoft Office Suite and SAP is preferred.
• 2+ years of experience in supply chain operations or customer service.
• Team focused.
• High level of competency for customer service.
• Exceptional presentation skills required.
• Highly effective communicator with the ability to summarize and present complex data.
• Proficient in Microsoft Office Suite and Business Objects-based reporting.
• Knowledge of enterprise management systems and CRM solutions (SAP preferred).

Workplace Location

This individual must reside within commuting distance from our Amsterdam office.

Teammates are required to work on-site for 4 days per week.

Benefits & Perks

• Paid "UA Give Back" volunteer days: work alongside your team to support initiatives in your local community.
• Under Armour merchandise discounts.
• Competitive 401(k) plan matching.
• Maternity and parental leave for eligible and FMLA-eligible teammates.
• Health and fitness benefits, discounts and resources to promote physical activity and overall well-being.