Trade-In Manager IGT

Job Description

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role you can take upon a role within a growing team with a great mission.

The Circular Lifetime Solutions (CLS) organization is geared to deliver a seamless experience to customers throughout the lifecycle of their product by ensuring service parts availability, nurturing customer intimacy, increasing customer loyalty, and scaling take-back and “Close the loop” models. These are key to driving effective, efficient, accessible, and sustainable healthcare.

CLS is an enabling environment for circular solutions, essential to catalyze and steer the commercial effort across the businesses.

We are steering an End2End, integrated, harmonized approach to continuously improve parts fulfillment and further mature reverse logistics and re-business. We drive operational excellence in responsible end-of-use management execution and are at the forefront of driving lifetime solutions to customers.

You are responsible for

As a Trade-In Manager for IGT globally, you play an important role in the sustainability and circularity goals of Philips. Philips has made a clear pledge to offer a trade-in for all Philips medical equipment. You are responsible for driving global trade-in strategy and execution across the IGT Systems portfolio. The role focuses on enabling installed base replacement opportunities, maximizing lifecycle value, and ensuring a sustainable supply of systems to support Philips Circular Equipment programs.

You will drive the take-back of systems, circularity, and boost win rate of replacement Philips deals. Trade-in is the backbone of Circularity, taking care of inflow for the Circular Portfolio and parts recovery to secure enough parts of the current install base, supporting the target of 25% sales from circular products and services.

Working in a highly cross-functional and international environment, the Trade-In Manager collaborates closely with Markets, Regions, Business Teams, Operations, and external partners to develop competitive trade-in propositions, optimize commercial performance, and support business growth.

• Be an expert for your respective modality to develop trade-in campaigns as part of the BU Philips replacement strategies.
• Closely collaborate with all Market Sales organizations to support their success in winning replacement opportunities and maximize socket retention by providing attractive trade-in solutions through finding a new purpose and value for the system potentially traded in.
• Ensure timely and compliant supply of trade-in systems to support Circular Equipment programs to fulfill customer demand for circular systems.
• Define and drive global trade-in strategy, KPIs, and performance tracking in line with organization priorities.
• Analyze trade-in funnel performance and market insights to identify improvement opportunities and drive commercial excellence.
• Drive Close the Loop and installed base win-rate for Philips replacement opportunities, working closely with Sales teams (e.g., KAM, AM, Sales Specialists, and Indirect Channel managers) to maximize trade-in attachment rate to replacement opportunities and win deals.
• Liaise with marketing in both CE and Businesses to obtain new marcom updates and integrate proof points of trade-in for customers.
• Be an active member of the CE Modality team, support Circular Equipment sales and order intake by leading forecasting activities for trade-in system supply, supporting S&OP and business planning processes.
• Contribute to maximizing the financial value of returned systems (reuse, refurbish, parts harvesting).
• Establish standardized processes and governance across regions and train key stakeholders in the regions in trade-in processes accordingly.
• Drive digital enablement and data transparency for trade-in performance.

You are a part of

A very dynamic, purposefully driven business: Circular Lifetime Solutions (CLS). Within CLS you will be part of the Trade-in Team and report to the Global Lead Trade-In Management. This team works across markets, business, and functions. As a team, we drive the trade-in program to ensure full circularity of our own equipment.

To succeed in this role, you’ll need a customer-first attitude and the following:

• A purpose-driven mindset with high interest in sustainability and circularity.
• Bachelor’s degree and at least 5 years of experience in dealing with medical equipment.
• IGT product knowledge is an absolute advantage.
• Strong analytical skills with the ability to translate data into business actions.
• Continuous improvement and Lean mindset.
• A creative problem solver and a team player.
• Strong stakeholder management and communication skills.
• Strong understanding of IB Renewal, Customer Retention, and Trade-in practices.
• Strong commercial acumen and experience with forecasting or commercial performance management, operating with a financial ownership mindset (value, margin, ROI).
• Ability to build and nurture effective relationships within the matrix by developing strong cooperation with peers within the regions, cross-business, and cross-function, and comfort interacting with senior leadership.

How we work together

We believe that we are better together than apart. This is an office-based role. For office-based teams, this means working in person at least 3 days per week.