Customer Success Specialist (temporary)

Are you ready to combine your passion for sustainability, customer excellence and digital innovation?

Join FincoEnergies as a Customer Success Specialist.

At FincoEnergies, we are leading the charge in the energy transition by offering truly sustainable solutions for global supply chains. From sustainable biofuels to cutting-edge carbon tracking tools, we empower businesses to reduce their greenhouse gas emissions and reach their net-zero ambitions. Our Decarb Desk, a digital platform with API integration, helps companies track, manage, and reduce their carbon footprint, particularly in the transport and logistics sector.

We are looking for a proactive and detail-oriented Customer Success Specialist to join our team on a temporary basis to cover maternity leave, starting in September, for a minimum of six months.

In this role, you will support our sales processes and ensure a seamless customer journey for businesses using our carbon reduction solutions. If you're passionate about sustainability, digital innovation, and customer success, this is the role for you.

Your responsibilities as a Customer Success Specialist

As a Customer Success Manager, you’ll be at the heart of our Carbon Management Division, supporting commercial activities and ensuring an efficient, data-driven sales process.

You will:

• Support order processing: manage customer transactions and ensure accurate and timely delivery of insetting certificates for decarbonizing road and marine transportation;
• Manage CRM and sales data: organize and maintain customer contracts, correspondence, and records, ensuring accurate reporting;
• Be the key user of Decarb Desk: enhance the customer experience and contribute to platform improvements;
• Collaborate with commercial, finance and product teams to ensure smooth transactions, resolve issues, and elevate service levels.

Your Talents

• You are a self-starter ready to work in an international, fast-paced environment;
• You excel at managing processes and keeping things on track;
• You enjoy building relationships and delivering value to clients;
• You are passionate about digitalization and sustainability;
• Comfortable in a highly interactive team setting and a contributor to the team atmosphere;
• Strong analytical skills to identify solutions.

As a Front Runner you bring

• Associate or Bachelor's degree (business, sustainability, digital operations, or related field);
• You have 1 to 3 years of experience in sales support, commercial operations, or SaaS-related roles;
• You’re proficient in CRM systems and MS Office Suite (Excel, PowerPoint, etc.);
• You have strong communication skills and fluency in English;
• You are interested in the energy transition and sustainability sector;
• Bonus points if you’ve experience with voluntary carbon markets, digital process optimization, or sustainability tech.

Our promise to you

• A strong salary based on experience and competencies and attractive yearly bonus potential;
• 8% holiday allowance;
• A collective pension plan with two-thirds covered by FincoEnergies;
• A yearly budget of € 900,- gross for your well-being and development;
• An annual training budget of € 2000,- gross to support your professional development;
• 25 vacation days (based on full-time employment);
• Flexible and remote work (>60% in the office);
• Entrepreneurial and sustainable environment providing growth and development opportunities;
• A new laptop and phone;
• An international and energetic workplace in our new and entirely sustainably designed office in Rotterdam;
• Great internal events that blow you away.

About FincoEnergies

We are an independent, leading supplier of (bio)fuels and decarbonisation services for the transport sector. We enable our customers to calculate and reduce their direct and indirect emissions and certify their positive impact.