Customer Service Coordinator

Important! Relocation is not supported for this role. We are only considering local candidates who have working rights within the EU/Netherlands.

Closing date: 14th July 2026

This Customer Service Coordinator role is responsible for delivering excellent customer service and end-to-end supply chain support for EMEA Export and Global Duty Free customers of HEINEKEN.

You will work closely with commercial and supply chain stakeholders to coordinate order-to-cash, planning, and logistics activities while driving continuous improvements that enhance service levels, operational efficiency, and customer satisfaction.

Role & Responsibilities:

• Order entry, order validation and follow-up, whether via B2B portal (HOP), EDI or manual.
• Masterdata management: customer and material masterdata, feed shopping cart load configurator.
• Relationship management with customers and sources.
• Specialist task management (SAP P50, SAP BW, Power BI).
• Transport management: customer requirements and modality changes.
• Commercial support including AcRec, rebates, pricing, POSM, sampling, product data sheets and visuals.
• NPI and portfolio management: market-specific artwork requirements, phase-in phase-out management.
• Process improvement and end-to-end savings.
• Assist customers on their demand planning cycle by reviewing consistency of the submitted forecast versus agreed lead times, safety stock, tailored production schedules and NPI phase-in phase-outs, with the objective of having reliable orders, healthy inventories and accurate forecast data for the breweries.
• Onboarding customers to the Heineken Online Platform, EDI solutions and Power BI.
• Maintain and further develop HOP by identifying opportunities for improvement.

Who you are

• Minimum Bachelor’s degree.
• 2–4 years of experience within a commercial Customer Service or Customer Success Coordinator role.
• Affinity with demand/supply planning, S&OP, and customer service is a plus.
• Strong analytical skills.
• Project management skills.
• Excellent communicator, both spoken and written.
• Eager to continuously improve supply- and logistics-related processes and takes a proactive role in identifying and revising non-optimal processes.
• Strives for operational excellence.
• Acts as a professional business partner both towards customers and within cross-functional teams.
• Sees digital development as an opportunity to provide better customer service as well as a competitive advantage.
• Tech-savvy, able to quickly pick up how tools work and learn new technologies with ease, including AI tools and general digitization.
• Follows developments in supply chain and logistics with interest; strong commercial sense and strong problem-solving skills are a plus.
• English required; Dutch or French are a plus.

What’s in it for you?

• Start with a one-year contract, with the chance for a permanent role.
• Plenty of vacation time: 20 vacation days per year, plus a flexible budget to add 20 extra days.
• Work-life balance with generous parental leave for both parents and the flexibility of working from home up to 2 days per week.
• A strong pension plan, with HEINEKEN contributing 2/3 of your pension.
• Stress-free commuting with an NS Business Card for public transport.
• Endless opportunities to learn, grow, and explore new career paths, both locally and globally.