Global Operational Key Account Manager - Road Logistics (m/f/d)

It's more than a job

As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises.

As an Operational Key Account Manager, you take ownership of a strategic Road Logistics account with strong growth potential, ensuring seamless end-to-end operations and excellent service delivery. You build close relationships with your key customer, proactively manage their needs and resolve escalations, while identifying opportunities to further develop the account and drive long-term growth beyond the current scope.

How you create impact

• Act as the main point of contact at management level, building and developing a strong global customer relationship.
• Define and execute the account strategy, identifying and driving growth opportunities.
• Take full responsibility for end-to-end operational performance and service delivery.
• Lead regular performance reviews (MBRs/QBRs) and drive continuous improvement initiatives.
• Own revenue, profitability, and overall contract performance, supporting renewals and negotiations.
• Identify and implement optimization measures to enhance value and efficiency.
• Coordinate cross-functional and international teams, collaborating closely with Operations, Finance, IT, and Sales.
• Own reporting, KPIs, and financial governance, including forecasting, budgeting, performance analysis, and data-driven decision-making.

What we would like you to bring

• At least 3 years of relevant experience in a similar role, including leadership exposure and coaching capabilities.
• Bachelor’s degree or equivalent level of experience demonstrating a similar level of thinking and working.
• Proven experience in a forwarding or road logistics environment; strong industry knowledge is required, affinity with automation is a plus.
• Strong analytical mindset with a solution-oriented and results-driven approach.
• Confident personality with the ability to influence and build relationships across stakeholders.
• Excellent communication and commercial skills, combined with a strong customer- and service-oriented mindset.
• Strong presentation skills and proficiency in MS PowerPoint and Excel. Fluency in English (written and spoken), a valid Category B driver’s license, and willingness to travel.

What's in it for you

This role offers the opportunity to own and grow a strategic key account within Kuehne+Nagel, with strong visibility and impact on business performance. You’ll benefit from significant customer exposure while collaborating with advanced customer setups and learning from best practices across both internal and external environments. Combined with strong development opportunities in a global organization, this position is ideal for professionals looking to accelerate their career in Road Logistics and operational key account management.

Who we are

At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader, we offer a safe, stable environment where your career can make a real difference.