technical business analyst - AI

Another Star is looking for a Technical Business Analyst - AI to design, implement, and support AI-driven solutions within the organization. The role acts as a key link between the AI Innovation Lead within the Business Services team, internal stakeholders and external suppliers, ensuring that AI solutions are effectively translated from concept into scalable and compliant technical implementations. The position plays a key role in further growing and maintaining our workforce of digital employees.

This role focuses on translating business needs into scalable AI solutions, supporting their implementation and ongoing operation, safeguarding alignment with the broader Tech & Data architecture, ensuring adherence to change management processes, and coordinating effectively with vendors and cross-functional business teams within a structured Tech & Data environment.

Key Responsibilities

• Collaborate daily with the AI Innovation Lead to translate business use cases into scalable technical AI solutions
• Act as the technical liaison between internal teams and external AI vendors, supporting integration and implementation of third-party solutions
• Drive innovation by expanding the digital workforce, identifying automation opportunities, and staying current with emerging AI technologies
• Monitor, maintain, and optimize AI systems, ensuring reliability, performance, and continuity in production environments
• Deep dive into system logs, API calls, and technical traces to investigate incidents and identify root causes of issues across our Tech & Data ecosystem
• Support IT change management processes, including documentation, testing, approvals, and deployments for AI solutions
• Contribute to vendor management, including coordination, performance tracking, and issue resolution
• Ensure compliance with internal policies, data governance standards, and ethical AI guidelines
• Maintain clear, audit-ready documentation of AI models, integrations, and third-party solutions

Qualifications / skills

• Strong passion for AI, automation, and innovation, with the ability to bridge technical depth and business understanding
• Master’s degree in Computer Science, Data Science, AI, or a related field
• Hands-on experience with AI/ML frameworks and tools is a plus (e.g., Python, TensorFlow, PyTorch)
• Solid understanding of system integration, APIs, and data pipelines, including deploying and maintaining AI in production
• Journey mapping expertise: Proven ability to map complex customer journeys and identify optimization opportunities
• Familiarity with cloud platforms and third-party AI services
• Knowledge of IT change management processes (e.g., ITGC), governance, model risk, and ethical AI considerations
• Experience working with external vendors and technology partners
• Strong analytical, problem-solving, and attention-to-detail skills, with a proactive and entrepreneurial mindset
• Excellent communication and stakeholder management skills, able to collaborate across business, technical teams, and suppliers
• Organized and documentation-focused, with familiarity in compliance, audit frameworks, and Agile ways of working

What's in it for you?

• citizenM experience nights for you (and friends and family). Discount rates at Marriott hotels.
• Personal and professional development opportunities and programs
• Latest tech devices and all the tools you need to be successful in your role
• Commuting travel costs covered (by car or public transport)
• Pension and cycle-to-work scheme
• Subsidized fresh daily lunches at our support office
• Flexible public holidays
• Employee assistance program
• Varied team days and social events (from food trucks and quizzes at the office to parties on boats)

About Another Star

citizenM is an affordable luxury hotel chain for mobile citizens of the world.

We're open-minded, with kind hearts and global minds.