junior tech specialist - Controls & Operations

Another Star is looking for a Junior Tech Specialist - Controls & Operations to support the daily execution of internal control activities, IT operational processes and administrative activities. The role ensures that controls are consistently executed, operational tasks are processed accurately and on time, and required documentation and evidence are properly maintained for audit and compliance purposes.

This role combines hands-on operational support, administrative processing (including procurement/PO handling), and control execution within a structured IT environment.

Key Responsibilities

• Perform scheduled internal control activities in line with the defined control framework
• Execute control submissions across tools (e.g., LogicGate Risk Cloud) covering access management, Tech & Data operations, and change management
• Ensure compliance with internal policies, procedures, and audit requirements
• Maintain audit-ready documentation, evidence, and proper record-keeping
• Identify, assess, and escalate control failures, risks, and deviations
• Support internal and external audits with accurate and timely responses
• Execute daily operational tasks within the Shared Services domain (Finance, HR, Legal, Procurement and Tech & Data) and ensure service continuity
• Process service requests and manage routine system and administrative IT activities
• Monitor middleware operations and resolve job errors within defined timelines
• Manage procurement-related tasks including Purchase Order creation, invoice tracking, vendor documentation, and budget support

Qualifications / skills

• Strong passion for automation, artificial intelligence, and innovation, with the ability to bridge technical and business perspectives
• Bachelor’s degree in computer science, information systems, data science, business technology, or a related field
• Excellent verbal and written communication skills in English
• Experience in IT operations, Service Desk, Shared Services, or administrative support environments
• Decent understanding of internal controls, compliance, audit requirements, and frameworks such as SOC and ISO
• Strong attention to detail, accuracy, and ability to follow structured procedures consistently
• Well-developed documentation, organizational, and administrative skills (including procurement/PO processes)
• Experience with or exposure to tools like LogicGate and control management platforms is a plus
• Proactive, entrepreneurial mindset with strong team-oriented thinking and business awareness
• Ability and interest in identifying and driving automation opportunities; familiarity with Agile and automation practices is a plus

What's in it for you?

• citizenM experience nights for you (and friends and family). Discount rates at Marriott hotels.
• Personal and professional development opportunities and programs
• Latest tech devices and all the tools you need to be successful in your role
• Commuting travel costs covered (by car or public transport)
• Pension and cycle-to-work scheme
• Subsidized fresh daily lunches at our support office
• Flexible public holidays
• Employee assistance program
• Varied team days and social events (from food trucks and quizzes at the office to parties on boats)

About Another Star

citizenM is an affordable luxury hotel chain with hotels in the Netherlands, France, UK, Switzerland, Denmark, USA, and Asia, with more to come. The support offices are open-minded, with kind hearts and global minds.