IT Service Owner Infrastructure and Network Services

At Haskoning, you will join the corporate group Digital & Workplace Solutions (DWS) in the Netherlands as IT Service Owner Infrastructure and Network Services. Haskoning is an independent, employee-owned international consultancy that combines engineering, design, and consultancy services with software and technology. DWS provides services to the internal organisation, enabling colleagues to serve their clients in the best possible way.

What you will do as IT Service Owner Infrastructure and Network Services

You will be accountable for the performance, quality, resilience and continuous improvement of Haskoning’s infrastructure, cloud and network services. The role acts as the operational service owner for outsourced infrastructure, cloud and network operations, ensuring that these services are reliable, secure, compliant and aligned with the Enterprise IT operating model. You translate service performance data, capacity requirements, monitoring insights, event trends, architecture principles and business priorities into clear service outcomes, improvement plans and operational changes.

• Own the end-to-end lifecycle, operational performance and service roadmap for infrastructure, cloud and network services, including servers, cloud platforms, storage, databases, connectivity, LAN/WAN and related operational tooling.
• Coordinate outsourced delivery with TCS and other suppliers at operational level, monitor service performance, drive service improvement actions and ensure escalations are handled with clear accountability.
• Act as service owner for the domain-specific ITIL practices Capacity and Performance Management and Monitoring and Event Management, ensuring these practices are embedded in day-to-day operations with consistent execution and measurable outcomes.
• Work closely with IT Business Partners, architecture, security, service management and project teams to understand business impact, continuity requirements, technical risks and upcoming changes, and translate these into structural improvements.
• Ensure infrastructure, cloud and network services are operated in a secure, resilient and future-ready way, supporting wider DWS service delivery.

Scope and mandate

• Operate as the named service owner for infrastructure, cloud and network services within IT Operations & Services.
• Provide operational direction and performance steering for outsourced infrastructure, cloud and network operations.
• Own service outcomes, improvement actions, service communication input and service roadmap for the infrastructure and network services domain.
• Own and mature the ITIL domains Capacity and Performance Management and Monitoring and Event Management.
• Coordinate with architecture, security, IT project management, service management and suppliers to ensure operational changes, lifecycle activities and transitions are controlled, secure, compliant and aligned with Enterprise IT priorities.

Where you will work

As our new IT Service Owner Infrastructure and Network Services, you will become part of the corporate group Digital & Workplace Solutions (DWS) in the Netherlands.

DWS’s activities are divided across three domains: Enterprise IT & Services, Real Estate & Facility, and Digital & AI. In addition, there is a separate team for information security. The structure of DWS was recently reorganised to allow the three domains to come into their own more effectively. As a result, several new roles have been created, including this role. This role will be part of Enterprise IT & Services.

Within this domain, IT Operations & Services is the unified department for core IT operations and IT service management. The infrastructure and network services domain focuses on reliable, secure and resilient core IT platforms and connectivity, including infrastructure, cloud operations and network operations delivered in close coordination with outsourced partners and internal Enterprise IT teams.

What you bring

You are a structured and service-oriented IT professional who combines strong operational discipline with technical understanding and supplier coordination skills. You understand how infrastructure, cloud and network services are delivered in an outsourced operating model and can convert service data, capacity risks, monitoring insights and recurring events into concrete improvements. You bring clear ownership, resilience thinking and pragmatic communication in a changing organisation.

Must-have requirements

• Bachelor’s or Master’s degree in Information Technology, Computer Science, Network Engineering, Cloud Engineering or a closely related field.
• Minimum 6–8 years of relevant experience in IT infrastructure, cloud and network services, including demonstrable ownership of infrastructure or platform services in an enterprise environment.
• At least one relevant industry-recognised certification in cloud or infrastructure services, for instance: Microsoft Certified: Azure Administrator Associate (AZ-104), or Microsoft Certified: Azure Solutions Architect Expert (AZ-305), or equivalent.
• ITIL 4 certification or equivalent service management training.
• Proven experience coordinating outsourced IT services or managed service providers, including operational performance follow-up, escalation handling, service improvement planning and supplier coordination.
• Strong working knowledge of ITIL practices, especially Capacity and Performance Management and Monitoring and Event Management; able to apply these practices in day-to-day service ownership and operational improvement.
• Demonstrable experience within the Microsoft infrastructure and cloud domain, including Microsoft Azure, Microsoft Entra ID, Microsoft 365 service dependencies, Azure networking concepts, Microsoft-based identity and access management, and monitoring or observability within the Microsoft ecosystem.
• Practical understanding of broader infrastructure, cloud and network services, including servers, storage, databases, LAN/WAN, connectivity, monitoring, event handling, lifecycle management and operational resilience.
• Excellent communication and stakeholder management skills in English, with the ability to work effectively with IT Business Partners, suppliers, architects, security, project teams and IT leadership.

Nice-to-have

• Experience in a professional services, engineering, consultancy or similarly project-driven international organisation.

What you can expect from us

At Haskoning, we believe that the well-being of our employees is essential to our shared success. We offer a comprehensive benefits package designed to support both your professional development and personal well-being.

• Including a strong pension scheme with an 18.3% employer contribution, a 2.15% personal budget and annual profit sharing. You will also have the opportunity to purchase company shares and share in our success.
• 28 vacation days based on full-time employment, with the option to purchase an additional 16.5 days per year and to exchange three public holidays for days that are personally meaningful to you. We work in a hybrid model with flexible hours, work-from-home allowance and a fully equipped home workspace.
• A wide range of training and development programmes, including tailored learning paths, learning weeks and various knowledge-sharing groups.
• A conveniently located workplace at one of our offices, with travel expense reimbursement and an NS Business Card. If you walk or bike to work, you receive a higher travel allowance, encouraging sustainable commuting.
• A welcoming and open environment with voluntary social and sports activities, and employee networks such as Pride and Young Haskoning.