Fintech Process Analyst (User Centric Product)

Build an invisible infrastructure that powers visible delight.

As a FinTech Process Analyst (User Centric Product), you craft financial processes so smooth that customers never notice them, the highest compliment in FinTech. You’ll help design seamless financial processes for 13.7 million customers. Working across Payments, Buy Now Pay Later, Fraud Prevention, Invoicing, and Collections, you’ll ensure billions of euros worth of transactions remain intuitive, reliable, and frictionless. Through a user-centric lens, complex financial chains become journeys customers navigate without a second thought.

How do you make our customers happy?

By crafting financial processes so smooth that our 13.7 million customers never notice them. Your analytical prowess ensures billions of euros worth of transactions are intuitive, seamless experiences. Whether you’re addressing a concerning pattern or seizing an invoicing flow opportunity, you’re constantly removing friction from daily interactions.

The biggest challenge

Maintaining exemplary reliability throughout the chain while driving product-led innovation in a high-stakes environment. At this scale, even small hiccups can cascade into significant consequences. You’ll need to zoom into granular process details while keeping sight of the bigger picture, balance competing stakeholder demands across Finance, Compliance, Legal, and Product teams, and keep the user experience center stage. In this role, you’ll facilitate 100+ million transactions this year alone while reimagining how those transactions should work in 2026. Every innovation must be smart, reliable, and infinitely scalable to maintain the trust of all platform users.

What you'll do as a FinTech Process Analyst

You’ll operate across the entire FinTech domain, diving deep into projects across the financial ecosystem. Working closely with Product Analysts, Product Managers, Software Engineers, Product Designers, and Data Specialists, you’ll be the resident process expert who ensures continuous improvement never stops. Your contribution is crucial to safeguarding the reliability platform users expect while pushing the envelope of what’s possible.

You’ll identify risks and opportunities from a user-centric perspective, always asking how decisions impact customers and partners. When issues arise, you’ll zoom into the details with precision. Your data analysis expertise and creative technical thinking will help automate processes efficiently. You’ll map complex flows, validate stakeholder requirements, and coordinate with teams across domains to ensure every solution works holistically.

Key responsibilities:

• Monitor and optimize processes that govern 100+ million annual transactions
• Identify risks and opportunities from a user-centric perspective
• Zoom into process details to identify and solve complex issues
• Chart strategic paths for process automation and innovation
• Map processes and develop optimal solutions using data analytics
• Maintain an overview of FinTech processes, including financial license implications
• Validate Finance, Compliance, and Legal stakeholder requirements
• Bridge technical solutions with business needs across teams

Why you can make a difference

Because you’re a FinTech Process Analyst who navigates by data, not gut feelings. With 5+ years of analytical experience in innovative settings, such as Product Analyst, Process Analyst, Product Manager/Owner, or Auditor, you understand how data flows through IT services and how these services interact. You feel at home in technical environments, but never lose sight of the human element. Your stakeholder management skills help transform potential conflicts into collaborative wins. You combine a feel for current tech with enthusiasm, turning ideas into technical solutions that get built. Structured thinking and disciplined execution are your strengths, and you ensure alignment happens naturally while maintaining the broader FinTech perspective. Experience in regulated (licensed) environments can be especially valuable in navigating a complex organization with confidence.

3 reasons why this is (not) for you

Information omnivore

• You thrive on challenges across Payments, BNPL, Fraud, and Invoicing; variety energizes you, not your fear.

Data storyteller

• You see stories and clues in spreadsheets because analytical thinking is your native language.

Product-led pioneer

• You’re excited about the shift to product-led thinking and ready to be an integral part of this transformation.

Where you'll be working

You’ll join one of the Netherlands and Belgium's most esteemed retail tech platforms, where innovation meets execution at scale. The platform serves 13.7 million customers with a choice of 36 million products, while empowering 49,000 partners to build their businesses. With 2,900 colleagues, the organization believes that if something can be improved, it should be made exceptional. As a member of the FinTech community, you’ll join the team that ensures every penny flows responsibly while innovations flourish.

Perks of having a blue heart

• 29 days to recharge
• Travel costs: Public transport, car, parking & charging covered
• Pension plan: 75% premium covered
• Annual bonus: Based on sustainability goals